Project Manager Customer Service

S. Karassa Lang

Senior Sales Professional and Project Manager

**** *********** **

Desoto, Tx 75115

469-***-****

*********@*****.***

SKILLS

● Certified Sales Professional (CSP)

● Project Management (MS Project, MS 365)

● Customer Service Management (CSM)

● Communication & Emotional Intelligence (EI)

● SQL/UNIX/Java Scripting

● Time Management & Collaboration

● Human Resources Skills Certified

EXPERIENCE

Senior Sales Professional Signet Jewelers/Zales Corp. OCTOBER 2010 - PRESENT

● Surpassed sales targets by 10%+, generating $1.2M+ annually.

● Built a loyal client base of 2,500+ repeat customers by providing extraordinary customer service.

● Promoted to Store Manager, led team to achieve #1 store rank out of 3,500 in the company.

● Recruited, trained, and coached a team of 20+ to drive exceptional sales performance.

● Implemented “Consultative Sales Strategy,” increasing consultant sales from $250K to over $1M.

● Boosted annual store sales from $3.2M to $5.7M over 6 years IT Project Manager Internal Revenue Service

JUNE 1981 - JUNE 2004

● Led cross-functional training initiatives for over one million employees via classroom and online platforms, requiring 75% travel for project execution.

● Managed project budgets, resources, and teams to deliver successful outcomes.

● Crafted strategic communications for internal and external stakeholders.

● Directed nationwide rollout of COTS software, including training and support.

● Developed secure SQL/JAVA login systems to support customized software. EDUCATION

George Washington University, Washington, DC - Masters IT Project Management (PMP) Mountain View College, Dallas, Tx - Major Computer Science AWARDS

Earned $75K+ in cash bonuses. Qualified for three $1M sales trips. Received three Civilian Chief Officers Awards

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