Customer Service M A
Resume:
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C O N T A C T
E D U C A T I O N
High School Equivalency
CERTIFICATIONS
Finance and Business Program
Certification, Inland Empire Job
Corps Center, July 2023
http://bit.ly/46yywdP
Certified Guest Service
Professional.— American Hotel &
Lodging Association
Issued Aug 2025
http://bit.ly/3IWy4MM
Customer Service & Sales Certified
Specialist – NRF Foundation RISE
Up, Credly
Issued: August 2025 Expires:
August 2028
http://bit.ly/3J8xCLk
EDUCATIONAL QUALIFICATION &
CERTIFICATIONS
S K I L L S
M A I L / P O S T A G E H A N D L I N G • S H I P P I N G / R E C E I V I N G T R A V E L A R R A N G E M E N T S • E X P E N S E R E P O R T S • O F F I C E S U P P L I E S & V E N D O R C O O R D I N A T I O N
P R O F E S S I O N A L C O R R E S P O N D E N C E ( E M A I L, L E T T E R S, M E M O S ) M U L T I - L I N E P H O N E E T I Q U E T T E • T I C K E T H A N D L I N G • I S S U E R E S O L U T I O N
C O L L A B O R A T I O N : T E A M S, Z O O M, S L A C K • C L O U D S T O R A G E : S H A R E P O I N T / O N E D R I V E
G O O G L E W O R K S P A C E : D O C S, S H E E T S, S L I D E S, D R I V E, F O R M S M I C R O S O F T O F F I C E : W O R D, E X C E L ( P I V O T T A B L E S, V L O O K U P / X L O O K U P, D A T A V A L I D A T I O N ), P O W E R P O I N T, O U T L O O K D O C U M E N T F O R M A T T I N G & P R O O F R E A D I N G ( S T Y L E G U I D E S, M A I L M E R G E )
R E C O R D S M A N A G E M E N T & F I L I N G ( A L P H A B E T I C / N U M E R I C / S U B J E C T ; S C A N N I N G / I N D E X I N G )
E M A I L & I N B O X T R I A G E ( O U T L O O K / G M A I L ) • M E E T I N G C O O R D I N A T I O N
& M I N U T E S
C A L E N D A R M A N A G E M E N T & S C H E D U L I N G ( O U T L O O K, G O O G L E C A L E N D A R )
R E C E P T I O N / F R O N T D E S K
A D M I N I S T R A T I V E S U P P O R T • C L E R I C A L O P E R A T I O N S 6 0 W P M ( 6 0 W O R D S P E R M I N U T E ) 9 8 % A C C U R A C Y E X P E R I E N C E
Front Line Liaison: Welcome constituents, lobbyists, and community leaders (~75/day), verify IDs, and log visits in IQ while ensuring compliance with Capitol Police security procedures. Call Management: Answer and triage 120–140 calls/week, documenting case details and routing urgent matters (veterans’ benefits, immigration, passports) to caseworkers within 15 minutes. Correspondence: Draft acknowledgment letters and email responses for policy inquiries, achieving a 24 hour turnaround that exceeded office SLA.
RECEPTIONIST INTERN
S U M M A R Y
Dynamic customer service professional bringing 1+ years of Office administrative experience. Adept at greeting and triaging up to 200+ guests per shift, managing high volume multi line phone systems, and maintaining immaculate records with zero data entry errors. Recognized for elevating first impression scores and turning routine interactions into memorable brand moments. Combines advanced Microsoft Office & Google Workspace mastery with proven cash handling accuracy, bank reconciliation expertise, and razor sharp attention to detail.
DIVINE HAYES
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