Product Manager Development

Brian Fichtenmayer

Cranford, NJ ***** 908-***-**** *************@*****.***

https://www.linkedin.com/in/brian-fichtenmayer-57537510/

Professional Summary

Certified Scrum Product Owner (CSPO) and Scrum Master (SMC) with over 25 years of experience leading Agile projects and managing technical teams in global enterprise environments. Expert in driving software deployment, vulnerability patching, and system migrations, achieving 95% patching compliance within 7-10 days. Skilled at bridging technical and non-technical stakeholders to deliver high-impact solutions. Proficient in JIRA, Azure, Intune, SCCM, JAMF, and SharePoint, with a proven track record of optimizing workflows and enhancing user experiences in corporate IT environments.

Key Skills

Agile Methodologies: Scrum, Kanban, SAFe, JIRA, Confluence

Project Management: Stakeholder Management, Budgeting, Timeline Planning, Risk Management

IT Systems & Tools: Azure, Intune, SCCM, JAMF, Citrix, Microsoft 365, Windows OS

Software Lifecycle Management: Application Procurement, Licensing, Packaging, Deployment

Cybersecurity: Vulnerability Patching, Risk Assessment, TVM, CSOC Collaboration

Automation & Efficiency: Workflow Automation, SharePoint Design, Tool Development

Leadership: Team Management, Cross-Functional Collaboration, Mentorship

Certifications: CSPO, SMC, M365 Certified, Azure Desktop Management, Intune Administration, GIAC Security Essentials (GSEC)

Professional Experience Managed Services Contributor

The Maxus Group, New York, NY

May 2024 – Present

Collaborate on managed IT services projects, supporting enterprise clients with system maintenance, software deployment, and stakeholder coordination.

Streamline workflows using Azure and Intune, improving operational efficiency for client-facing solutions.

Mentor junior team members on Agile best practices and technical implementation.

Agile Product Owner / Scrum Master

Bloomberg LP, New York, NY

February 2008 – September 2022

Led Agile teams of 10-15 engineers, system administrators, and software asset specialists, delivering bi-weekly sprints using JIRA with 95% on-time completion rate.

Managed enterprise-wide software deployments and vulnerability patching, achieving 95% device compliance within 7-10 days of patch releases.

Spearheaded migrations across multiple Microsoft OS versions, Microsoft Office, Azure, and Intune environments, reducing downtime by 20%.

Developed automation tools for system builds and software deployment, cutting operational time by 15%.

Owned product lifecycles, including procurement, licensing, and QA, coordinating with vendors to ensure seamless delivery to FTP portals.

Enhanced user experience for corporate conference and training rooms, increasing stakeholder satisfaction by 30%.

Provided Tier 3 support for Bloomberg’s technical helpdesk, resolving complex issues in high-pressure environments.

Designed task workflows using SharePoint, improving team productivity and tracking accuracy.

Escalated DSS Team Leader

Bloomberg LP, New York, NY

November 2001 – January 2008

Managed a team of 15 supporting Bloomberg’s global corporate infrastructure, resolving OS, software, and client access issues.

Implemented operational improvements, boosting customer satisfaction by 25% through streamlined support processes.

Fostered strong stakeholder relationships, ensuring effective communication across departments.

Project Manager / Low Voltage Cabling Technician / Trading Desk Support

Ladenburg Thalman, New York, NY

January 1991 – August 2001

Led cabling projects for commercial clients, managing teams of 5-10 technicians and ensuring compliance with TIA/EIA standards.

Coordinated project timelines, budgets, and resources, completing 90% of projects on time and within budget.

Conducted cable testing and troubleshooting with Fluke testers, maintaining optimal network performance.

Trained junior technicians, fostering a culture of teamwork and continuous improvement.

Certifications

Certified Scrum Product Owner (CSPO), Scrum Alliance

Scrum Master Certified (SMC)

Microsoft 365 Certified

Azure Desktop Management

Intune Administration

GIAC Security Essentials (GSEC)

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