Technical Support Help Desk

*** ******** ***** 203-***-****

Grwenville SC ***05 ****.*********.@*****.***

PROFILE

Bachelor’s Degree in Business Administration

Excellent oral and written communications

Multilingual: Fluent in English, French and Afrikaans. Working knowledge of Russian, Greek and Dutch

Recognized for the ability to manage and work with people from diverse origins

Detail oriented with excellent organizational skills

Demonstrated ability to multi-task and work cooperatively with others.

Computer knowledge and experience (word processing, database mgmt., spreadsheet, web design, brochures)

Program development

Technical and help desk support

Trainer/Instructor—trained groups of people in a variety of settings, of diverse backgrounds and ages on a variety of subjects: computers, motorcycle safety, amateur radio, pharmaceuticals & presentation skills for Toastmasters International.

EMPLOYMENT

Connecticut State Department of High Education 1992 – 2020

Certified Motorcycle Safety Instructor for many State Community Colleges such as Gateway, Naugatuck Valley, Norwalk and Tunxis. Teach both beginners and experienced students on evenings and weekends.

Independent Contractor, Waterbury, CT 2006-Present

Install and maintain two-way satellite communication systems for various businesses in Connecticut and New York. Technical support for POS systems, Audio Visual installations Customers include: Bank America, Teckserve POS, Viasat Communications & Keypoint.

Yale University, ITS Support Services, New Haven, CT 1997 - 2005

Manager, Desktop Support Services

Oversaw support services for central campus using dual platforms—Apple and PC.

Home Depot 2005 - 2010

Sales associate

Independent contractor Technical support 2025 -2019

Maintenance supoort and installation of POS systems and Networks

Manager Springwood IV Park 2020 - 08/05/2025

EDUCATION

B.S., Business Administration, Almeda University, Boise, ID

Management Development Courses, Yale Organizational Development & Learning Center

CompTIA A+ Certification, Core Hardware & Operating Systems Technologies

Web Design Certificate, Naugatuck Valley Community Technical College, Waterbury, CT

Certified Motorcycle Safety Course Instructor, Motorcycle Safety Foundation and CONREP-CT (Receive training and updates each year)

Electrical Engineering Program, University of Witwatersrand, Johannesburg, South Africa

VOLUNTEER AND COMMUNITY INVOLVEMENT

Active Member, Harmony Lodge #42, AF&AM, Waterbury, CT (2002 – Present)

Volunteer technical and training services and assist in fund raisers for the Learning Center for high school students who have dyslexia.

CCAT Member, Distinguished Toastmaster (DTM), Toastmasters International (1993 – Present)

Practice a unique version of a regular Toastmaster meeting: rotate meeting in member’s homes. Each month there is a theme for type of food, e.g., African, Asian, Fire and Ice. Alternate eating food between the different components of the meeting, e.g., appetizers, joke and word of the day, soup and salad, table topics, entree, speeches, dessert, evaluation and business meeting. Have held various positions at the Club, Area, Division and District levels.

AWARDS RECOGNITION

Outstanding Division Governor, District 53 Toastmasters (CT, Western MA and Eastern NY)

Technical Achievement Award, Bergen Amateur Radio Association, NJ

Jaycee of the Year, Johannesburg Jaycee’s, South Africa

Contact this candidate