Property Manager Assistant

TAMMY HUGHES

White House, TN ***** • 615-***-**** • **************@*****.*** • WWW: Bold Profile

Professional Summary

Experienced Assistant Property Manager with a strong record in resolving resident and property issues. Expertise in scheduling, financial management, vendor relations, and operational oversight. Recognized for leadership, efficiency, and a commitment to high-quality service delivery. Proven ability to enhance tenant satisfaction and optimize property performance through effective communication and problem- solving skills.

Accomplishments

Results-driven property management professional with proven ability to multitask and handle multiple scenarios simultaneously while maintaining accuracy and efficiency. Successfully developed and executed a renewal strategy that increased retention to 75% and consistently maintained a delinquency rate of only 5%. Known for strong problem-solving skills, strategic planning, and the ability to balance resident satisfaction with company goals. Skills

Property Management Software: YARDI

Voyager, MRI, Rent Café CRM, OneSite

(beginner), Blue Moon, Merlin

• Financial Management: Rent Collection,

Delinquency Control, Operating Cost Tracking,

Month-End Closings

•

Leasing & Renewals: Tenant Screening,

Vacancy Marketing, Rental Pricing Strategies,

Occupancy Strategies

• Resident Relations: Complaints Investigation,

Conflict Resolution, Fair Housing Compliance,

Retention Programs

•

Administrative Skills: Vendor Scheduling,

Reporting (Rent Growth, Renewals), Legal

Issue Resolution, Effective Correspondence

• Technical Skills: Microsoft Word, Outlook,

Excel, Email Etiquette, Social Media

Engagement

•

• Strong communication skills

Work History

ASSISTANT PROPERTY MANAGER, 04/2020 to Current

RKW Residential – Gallatin, TN

• Collect rent and ancillary fees from residents

• Inspect vacated apartments

• Process move out statements

• Lease Apartments

• Maintain relationships with residents through lease renewal and community events

• Inspect resident files

• Various reporting due monthly (Rent Growth, Renewals, etc)

• Contact delinquent residents and communicate effectively with notices, emails etc

• Resolve resident issues and complaints

• Maintain lease management through Blue Moon

• Walk make ready apartments

• Schedule vendors

• Provide leadership and guidance in the absence of property manager

• Input market survey's weekly

• Outside marketing

ASSISTANT PROPERTY MANAGER, *LEASING MANAGER, *LEASING CONSULTANT, 04/2002 to 04/2020

MAA, Aventura, Monthaven Park Apartments – Indian Lake

• Collect rent and ancillary fees from residents

• Inspect vacated apartments

• Process move out statements

• Lease Apartments

• Maintain relationships with residents through lease renewal and community events

• Inspect resident files

• Contact delinquent residents and communicate effectively with notices, emails etc

• Resolve resident issues and complaints

• Maintain lease management through Merlin

• Walk make ready apartments

• Schedule vendors

• Provide leadership and guidance in the absence of property manager

• Input market survey's weekly

• Outside marketing

EDUC

REAL ESTATE LICENSE: 05/2016

CLI - Nashville, TN

ASSOCIATES: Photography, 01/1996

Nashville State Tech - Nashville, TN

Relevant Coursework

Certifications

Real Estate License, CLI, Nashville, TN, 05/01/16

Volunteer Experience

Driver Helper, Meals on Wheels, Gallatin, 01/01/22, Present Awards

• Support Manager of the Quarter

• Delinquency Award

Contact this candidate