Patient Care Laboratory Manager

Toni Patton

[832-***-****] [*********@*****.***]

Objective

As a Laboratory Manager /Supervisor, my primary objective is to support the functioning of laboratory operations by managing staff, coordinating operations and ensuring a safe and comfortable laboratory environment by communicating with team members, setting clear goals, and monitoring performance.

Experience

6/2019 – 4/2025

Laboratory Manager Genesis Medical Group

Manage Phlebotomist and Lab Technicians in 12 clinic & Oncology locations. Responsible for scheduling and payroll

Conduct lab tests in the areas of Hematology, Serology, Immunology, and Chemistry Implemented and trained on all new testing and analyzers, including validations. Actively participle in New Initiatives involving Lab topics Provide Quality Control Measures for test procedures; review and documents results; implement corrective action(s). Ensures specimen integrity from point of receipt Resolves day to day operational problems related to system, personnel and equipment performance Ensuring each person within their responsibility has undergone an orientation, and has sufficient knowledge for their safety and health while at work Assist in other activities that may be requested by the CEO, CFO and CNO Develop and maintain effective working relations with patients, vendors, and Physicians Document concisely, precisely and accurately on all records and documents as indicated by laboratory policies

Participates in quality assessment activities as directed for the continuous improvement of patient care and hospital business

Coordinate all accrediting proficiency testing and investigate and resolve all deficiencies Responsible for all laboratory supply inventory and ordering Assure all patient samples are tested appropriately and in a prompt manner Served as Lab Director over all CLIA Waived labs

2

11/2016 – 5/2019

Lab Assistant/ Supervisor/Phlebotomist Providence Hospital of North Houston Manage Phlebotomist in 5 clinic locations/ Responsible for scheduling and payroll Conduct lab tests in the areas of hematology, urinalysis, serology, immunology, Prepare slides and collection of bone marrow and FNA collections in surgery and sterile environment Implemented and trained on all new testing and analyzers Train and guide all OR personnel on correct collection of OR specimens Ensuring each person within their responsibility has undergone an orientation, and has sufficient knowledge for their safety and health while at work Resolving technical problems and ensuring remedial actions are taken whenever test systems deviate from the laboratory established performance specifications Assist with supervision of and providing technical support laboratory support functions Assist in other activities that may be requested by the department manager, CEO, CFO and CNO Develop and maintain effective working relations with patients, vendors, and Physicians Document concisely, precisely and accurately on all records and documents as indicated by laboratory policies

Coordinate all accrediting proficiency testing and investigate and resolve all deficiencies. Responsible for all laboratory supply inventory and ordering Assure all patient samples are tested appropriately and in a prompt manner Conduct audits when requested to all laboratory documents Work collaboratively with lab manager in charge to respond to and resolve deviations and incidents Review analysis records to patient sample analysis, instrument calibration, and proficiency testing Assist with regulatory inspections and visits

IT technical calls and fix any EMR issues or analyzer issues Process, prepare and test specimens for testing

Participate in Quality improvement programs and aid in the adherence to regulatory requirements and Compliance

Education

• Klien Oak High School - GED 1997

• North Harris College - Phlebotomy and ACSP 2015

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