Data Entry Insurance Agent
Resume:
Shonte Brown
Albany, GA *****
**************@*****.***
An experienced, dedicated and driven Clerical Assistance seeking an opportunity to utilize exceptional individualized personal skills while providing quality service. In addition, I am a licensed insurance agent.
Educational, Certifications & Professional Organizations
Certified Nurse Asst – Dekalb Technical College, 2003
Nursing Certificate – Albany Tech, 2003
EKG Technician
CPR & BLS
Medication Tech.-- Elite Medical Academy, 2020
Licensed Insurance Agent
Technical & Other Skills
Customer Service, Sales, Communications, Transportation, Basic Finance & Accounting, Policy Analysis, Typing, Data Entry
Windows, Microsoft Office, Data Entry, Time Management, Team Management
Clinical Strengths
Familiar with medical terminology and disease control standards. Experience taking vitals, ambulation, venipuncture, EKG Testing etc. Ensure proper connection and Lead Placement. Administer EKG Testing on individuals. Reporting and record incidents. Observe changes in patient appearance and behavior. Administer medication to patients, performing basic check- ups, and up-dating records and filling in forms.
Lab Strengths
Ensuring areas are stocked & clean/sterile. Recalibrate EKG equipment.
Office Strengths
Communication:Answering and Transferring calls,
Organization: Scheduling appointments, sorting and filing documents, keeping track of records
Reproduction: Copying, Collating, and printing documents
Writing: Typing, Formatting, and Editing Memos and Reports
Customer Service: Providing excellent customer to clients and visitors
Floating Pool,(Aya Healthcare Agency),California Jan 2021 to Current
Certified Nursing Assistant
Bridgepoint Center,(Angels OTM Agency), Kentucky Oct 2020 to Dec 2020
Avon Healthcare, (Medical Solution Agency),Connecticut July 2020 to Oct 2020
Certified Nursing Assistant
●Provided residents with dignity, safety and daily assistance. Provide personal care bathing, dressing, oral care, etc.) of residents daily and as needed
● Monitored resident health and medication intake. .Ambulate and transfer residents, utilizing appropriate assistive devices and body mechanics as well as simple strength and ROM exercises.
●Record resident vital signs, weights and measurements, intake and output, food consumption, and other information, as assigned. Utilize Matrix Care/Care Assist
●Provided emotional support and companionship
●Observe residents carefully and report changes in condition to Charge Nurse.
Experience in Alzheimer’s, dementia, physically disabled, mentally disabled, rehab, acute illness, pediatrics and hospice
Effingham Hospital (Agency), Savannah GA June 2019 to June 2020
Certified Nursing Assistant
●Provided residents with dignity, safety and daily assistance. Provide personal care (i.e., grooming, bathing, dressing, oral care, etc.) of residents daily and as needed.
●Monitored resident health and medication intake. .Ambulate and transfer residents, utilizing appropriate assistive devices and body mechanics as well as simple strength and ROM exercises.
●Record resident vital signs, weights and measurements, intake and output, food consumption, and other information, as assigned. Utilize Matrix Care/Care Assist
●Provided emotional support and companionship
●Observe residents carefully and report changes in condition to Charge Nurse.
●Experience in Alzheimer’s, dementia, physically disabled, mentally disabled, rehab, acute illness, pediatrics and hospice.
Englewood Healthcare, Albany GA July 2017 to June 2019
Certified Nursing Assistant
●Provided residents with dignity, safety and daily assistance. Provide personal care (i.e., grooming, bathing, dressing, oral care, etc.) of residents daily and as needed.
●Monitored resident health and medication intake.
●Ambulate and transfer residents, utilizing appropriate assistive devices and body mechanics as well as simple strength and ROM exercises.
●Record resident vital signs, weights and measurements, intake and output, food consumption, and other information, as assigned. Utilize Matrix Care/Care Assist
●Provided emotional support and companionship
●Observe residents carefully and report changes in condition to Charge Nurse.
●Experience in Alzheimer’s, dementia, physically disabled, mentally disabled, rehab, acute illness, pediatrics and hospice.
Primerica, Albany GA
Aug 2015 to Current
Customer Service Representative
Insurance Agent
●Respond to customers inquiries via phone, email and chat.
●Sold life and automotive insurance
●Acted as liaison for clients & brokers
●Obtained necessary information from clients such as financial resources, financial needs, personal conditions and existing coverage etc.
●Explained and delivered policies to clients
●Maintained confidential information
●Resolving and emerging problems
●Act as liaison
●Interact with customers
Palmyra Nursing Home, Albany GA Nov 2009 to June 2014
Certified Nursing Assistant
●Provided residents with dignity, safety and daily assistance. Provide personal care (i.e., grooming, bathing, dressing, oral care, etc.) of residents daily and as needed.
●Monitored resident health and medication intake.
●Ambulate and transfer residents, utilizing appropriate assistive devices and body mechanics as well as simple strength and ROM exercises.
●Record resident vital signs, weights and measurements, intake and output, food consumption, and other information, as assigned. Utilize Matrix Care/Care Assist
●Provided emotional support and companionship
●Observe residents carefully and report changes in condition to Charge Nurse.
●Experience in Alzheimer’s, dementia, physically disabled, mentally disabled, rehab, acute illness, pediatrics and hospice.
Albany Healthcare, Albany GA Nov 2006 to Nov 2009
Certified Nursing Assistant
●Provided residents with dignity, safety and daily assistance. Provide personal care (i.e., grooming, bathing, dressing, oral care, etc.) of residents daily and as needed.
●Monitored resident health and medication intake.
●Ambulate and transfer residents, utilizing appropriate assistive devices and body mechanics as well as simple strength and ROM exercises.
●Record resident vital signs, weights and measurements, intake and output, food consumption, and other information, as assigned. Utilize Matrix Care/Care Assist
●Provided emotional support and companionship
●Observe residents carefully and report changes in condition to Charge Nurse.
●Experience in Alzheimer’s, dementia, physically disabled, mentally disabled, rehab, acute illness, pediatrics and hospice.
Home Health Agency, Tucker GA Feb 2002 to Oct 2006
Certified Nursing Assistant
●Perform nursing assistance and personal care services for patients with physical and/or mental impairments in both in-home and facility
●Assist with physical care, activities of daily living, activity focused care, patient feeding, personal hygiene care, ambulation as well as transfer and repositioning
●Move and transport residents/patients when needed.
●Collected specimens, urine samples etc. Administered suppositories, enemas, medication (as directed), applied dressings and bandages, checked blood glucose levels.
●Prepare and/or maintains daily flow sheet of nursing notes, records, and reports. Completes assigned documentation.
●Observes and reports changes in patient behavior and/or physical appearance to nurse.
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