Customer Service Data Entry

Michele L. Parsons

Forest Lake, Minnesota 612-***-**** ***************@*****.***

Profile

Friendly and engaging team player and multi-tasker with a track record of great customer service and customer satisfaction. Regularly exceeds sales goals; a master in the art of upselling.

Experience

COLLECTION REPRESENTITIVE TRIVERITY, INC NOVEMBER 2024 – PRESENT

·Managed a portfolio of delinquent accounts, reviewing each and using judgment to determine the appropriate course of action in accordance with company policies and client guidelines.

·Utilized skip tracing tools and customized collection strategies to locate right-party contacts on accounts.

·Negotiated payment terms and arrangements by overcoming objections, identifying payment sources, and offering tailored solutions.

·Processed secure payments via credit cards and direct checks, ensuring compliance with the FDCPA, along with administrative and security protocols.

CUSTOMER SERVICE REPRESENTITIVE SECURIAN FINANCIAL GROUP, INC. (RUSSELL TOBIN & ASSOCIATES) AUGUST 2021 – APRIL 2024

·Delivered prompt and professional support to customers, financial professionals, and distributors via phone and email within a high-volume inbound service center (approximately 50 - 75 calls per day).

·Assisted clients with initiating various types of insurance claims; resolved complex policy, account, and claim inquiries by explaining insurance processes and options ensuring accurate documentation and timely follow-up.

·Maintained quality and compliance standards while providing excellent service experiences.

·Successfully cross-trained into additional product lines to support business needs, expand service capabilities.

CREDIT ADMINISTRATOR LAMPERT LUMBER - US LBM, LLC APRIL 2018 – JULY 2021

·Managed credit applications, processed customer payments, and proactively addressed credit risk and accounts receivable issues.

·Maintained accurate job and customer data entry, supporting the local credit team with routine clerical tasks and lien processing procedures.

·Responded to AR inquiries, provided resolution for customer issues, and maintained positive relationships to support departmental and organizational success.

·Completed and documented collection calls escalated unresolved AR concerns, and prepared regular reports on AR and past-due accounts.

Education

B.S. IN PARALEGAL STUDIES DEC 2011 MINNESOTA SCHOOL OF BUSINESS/GLOBE UNIVERSITY

Leadership, Activities and Interests

Women’s Environmental Institute, a 501(c)3 non-profit organization, Board member, volunteer

Little Hope's Pantry, a 501(c)3 non-profit organization, volunteer

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