Account Executive Customer Experience

Leadership Approach: Empathetic yet data-driven. I believe in aligning stakeholder goals with operational execution, fostering trust, and delivering measurable impact.

Professional Summary

Strategic executive with 20+ years leading ERP software solutions across aerospace, defense, MRO, and healthcare sectors. Proven success in turning around high-risk client relationships through actionable insights and empathetic engagement, transforming hostile environments into satisfied, referenceable customers. Adept at leading cross-functional teams at all organizational levels — from C-suite to frontline — fostering collaborative cultures and delivering win-win outcomes that align business goals with stakeholder needs.

Core Competencies

Strategic Planning & Execution

Customer Experience Transformation

Team Leadership & Development

Cross-functional Collaboration

Data-driven Decision Making

Professional Experience

Infospectrum - Director of Sales

Agoura Hills, CA Aug 2003 to October 2020

Infospectrum was a global ERP and outsourced software company providing solutions to aviation, aerospace & defense manufacturing and Maintenance, Repair & Overhaul (MRO) companies throughout U.S and Canada.

Deloitte Fast 50 recognition

Directed cross-functional teams across US and offshore of Professional Services and Product Development teams

Customer list includes Aviall, a Boeing Company. L-3 Communications, PEMCO, TCI and Orbital/ATK Aerospace Structures

Manugistics/Western Data Systems - National Account Executive

Calabasas, CA Jan 1996 to Sept 2003

#1 contributor to company revenue for 6 years running

Spearheaded the development and rollout of a strategic business plan that re-engaged a previously disengaged and hostile customer base, transforming them into brand advocates.

Led customer experience initiatives that restored trust and drove substantial revenue growth via upsell and cross-sell opportunities while restoring trust and deepening customer relationships

Western Data Systems was the top Aerospace & Defense ERP manufacturing and supply chain software system enabling manufacturers to optimize their end-to-end supply chains. Companies added to the customer list include Boeing, Lockheed Martin, Raytheon, Curtiss-Wright and General Atomic

Technology

Microsoft Office

Oracle

SAP

CRM

SQL

Education

California State University Los Angeles 1978

BS Business Administration - Finance & Accounting

Certifications & Training

Solution Selling 2000

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