Quality Assurance Customer Service
Resume:
CHIQUALA JOHNSON
Montgomery, Alabama 36117
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Professional Summary
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS. PROVEN EXPERIENCE WITH MICROSOFT WORD, EXCEL, AND POWERPOINT. GOAL ORIENTED, CUSTOMER FOCUSED, AND RESULT DRIVEN. SKILLED IN LEAN DEVELOPMENT, QUALITY AND MANAGEMENT.
Skills
ISO 9001 System Experience.
Problem Solving Methods
Audit Procedures
MS Office
SAP
Data analyzing
Lab Test Documentation
Transaction processing
Compliance, banking laws and regulations
Account updating
Leadership
Work History
QUALITY INTEGRITY SPECIALIST 1/2024-CURRENT
HANCOCK WHITNEY MONTGOMERY, ALABAMA
ENSURES THE QUALITY AND SECURITY OF DATA STORED IN COMPANY COMPUTER SYSTEM
IDENTIFYING AND RESOLVING DATA DISCREPANCIES, MAINTAINING COMPLIANCE, AND SUPPORTING QUALITY IMPROVEMENT INITIATIVES.
COMPLETE FILE MAINTENANCE FOR ACCOUNTS THAT ARE NOT PROPERLY LINKED TO THE APPROPRIATE CUSTOMER SERVICE.
VERIFY PREVIOUS DAY’S MAINTENANCE PERFORMED BY DEPOSIT SERVICES AND CERTAIN MAINTENANCE REQUEST PERFORMED BY BRANCHES.
RESPOND TO INQUIRIES BY REPRESENTATIVES OF THE VARIOUS REPORTS.
PERFORM MAINTENANCE REQUEST BASED ON IDENTIFIED NEEDS OR TO ADDRESS SIGNIFICANT PROCESSING ISSUES WHEN REQUESTED
ENSURE COMPLIANCE WITH REGULATORY STANDARDS AND INTERNAL POLICIES.
COLLABORATE WITH STAKEHOLDERS TO DEVELOP AND IMPLEMENT DATA GOVERNANCE POLICIES AND PROCEDURES.
QUALITY ASSURANCE SUPERVISOR 12/2021-1/2024
COCA COLA BOTTLING COMPANY MONTGOMERY, ALABAMA
MANAGING A TEAM EXECUTION OF KEY FOOD SAFETY PRE-REQUISITE PROGRAMS SUCH AS GMP COMPLIANCE, SANITATION, DOCUMENTATION AND RECORD KEEPING REGULATORY AUDITS, ECT.
PROVIDING TECHNICAL AND PROCESS KNOWLEDGE OF WATER TREATMENT/WASTEWATER, PRODUCT BATCHING, PRODUCT TESTING, PACKAGE TESTING AND SUPPLIER CAPABILITY.
CONDUCT PACKAGE QUALITY INSPECTION AND QUALITY AUDITS, IDENTIFYING PRODUCTS THAT DOES NOT MEET STANDARDS.
BUILDS PEOPLE CAPABILITY THROUGH EFFECTIVE EMPLOYEE RELATIONS, HIRING, TRAINING, AND COMMUNICATION FOR BOTH MANAGEMENT AND FRONT-LINE HOURLY PERSONNEL.
ENFORCE SAFETY, GMP AND FOOD SAFETY STANDARDS.
CONDUCTED ROOT CAUSE ANALYSIS OF FINAL QUALITY FAULTS AND PREVENTION ACTIVITIES FOR CUSTOMER COMPLAINTS.
ENSURE ALL QA SUPPLIES ARE IN STOCK AND CHEMICALS ARE PREPARED AND AVAILABLE.
INSPECT CUSTOMER RETURN EQUIPMENT.
INVESTIGATE NON -CONFORMING PRODUCT WITHIN 24 HOURS, PROVIDE INFORMATION TO QA MANAGER.
PLAN A WEEKLY QA TECHNICIAN SCHEDULE AND ASSURE PRODUCTION HAS QA COVERAGE.
QUALITY ASSURANCE SPECIALIST 12/2017-12/2021
COCA COLA BOTTLING COMPANY MONTGOMERY, ALABAMA
PERFORM MICRO SAMPLE COLLECTION AND TESTING.
PERFORM BEVERAGE ATTRIBUTE TESTING TO INCLUDE BRIX, ASSAY, CO2, NET CONTENT, PH AND TASTE & ODOR.
PERFORM INTERNAL AUDITS OF LABORATORY, INCLUDING BOTH TECHNICAL AND QUALITY SYSTEM AUDITS.
WORK CLOSELY WITH PRODUCTION/MAINTENANCE AS NECESSARY TO RESOLVE ISSUES.
COMPLETED RECORDKEEPING, FILING, AND DATA ENTRY DUTIES.
ROUTINELY CHECKED MEASURING EQUIPMENT TO RESOLVE TESTING PROBLEMS.
Education
BS IN BUSINESS ADMINISTRATION
TROY UNIVERSITY OF MONTGOMERY – MONTGOMERY, -ONGOING
HIGH SCHOOL- GENERAL STUDIES
CARVER HIGH SCHOOL – MONTGOMERY, GRADUATE, 2001-2005
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