Application Support It Systems

Thuy Thiem

206-***-**** (Cell)

***********@*****.***

Professional Summary

Over 25 years of experience in healthcare IT, specializing in ERP (HR, Payroll, and Financial suite), HR Security Analysis, Unix Systems Administration, and IT application support. Proven track record in troubleshooting technical issues, developing and integrating IT systems, and leading critical projects to successful completion. Expertise includes Infor Cloud Suite ERP, Lawson ERP, system migrations, patch management, and integration of on-premises systems with SaaS solutions.

Highly motivated, detail-oriented, and adept at working under pressure to consistently meet business expectations. Passionate about IT security and risk management, with skills in implementing security protocols, analyzing vulnerabilities, and ensuring regulatory compliance.

Strong communicator and collaborator, with a focus on proactive service improvements and innovative solutions.

Technical Skills

Operating Systems: Red Hat Linux, Sun Solaris UNIX, IBM AIX

Programming & Scripting: Unix scripting, Micro Focus COBOL

Applications & Tools: Infor Cloud Suite ERP, Lawson ERP, Kronos, FileNet, Tax Factory

Database: DB2

Integration & Workflow: Lawson Process Flow (XML tool), EDI processing (procurement transactions)

Security: Landmark Security, LAUA, Lawson Security 9 (LS9), Infor Cloud

Development Tools: Mercator, COBOL Animator Debug, IBM WebSphere

Cloud: Infor Cloud Suite ERP, Oracle HCM Cloud (HRconnect SaaS)

Other Skills: Incident management, Change management, and Batch scheduling

Professional Experience

IT Application Analyst II

Valley Medical Center, Renton, WA

(February 2024 – January 2025)

Managed user access and security protocols for the Compass (Infor Cloud) system, including onboarding and termination processes.

Administered ServiceNow tickets for authorization and access management, ensuring compliance and timely resolution.

Tested and updated security roles to maintain system integrity and compliance with organizational policies.

Conducted routine maintenance, including daily, weekly, and monthly patching, to ensure robust security and performance.

Collaborated with cross-departmental teams to streamline onboarding and offboarding processes.

IT Consultant II / Administrator

Kaiser Permanente IT, Oakland, CA

(2018 – November 2023)

A liaison between system end-users, operational leaders, support teams, and vendors to design, develop, and optimize assigned applications efficiently and with high quality. This role was responsible for application support and optimization, ensuring seamless functionality.

Additionally, collaborated closely with the Service Desk to assist in responding to service requests, facilitating timely issue resolution.

Continued to support for KPWA ERP Lawson applications (Financial, HR, and Payroll) using Lawson Micro Focus 4GL Cobol and DB2, including Unix patching, certificate renewals, and general system maintenance.

Plan, develop, and sustain custom reports for HR and Finance systems, ranging from basic to moderately complex, ensuring accuracy and usability across departments.

Supported PeopleSoft-based HR and Payroll systems in a production environment, resolving incidents, coordinating with stakeholders, and maintaining data integrity.

Continued to support and maintain ERP SFTP processes between Kaiser Permanente Washington (KPWA) and internal HR/Finance systems.

Acted as an IT and Business Liaison for daily, weekly, and monthly interface operations with internal systems.

Led the deployment of the RAPS Automatic Start/Stop Framework for Unix security and OS patching automation.

Escalation support for managed service vendor TCS, ensuring reduced incidents and sustainable applications.

Contributed to High and Critical Incident Bridge sessions, providing technical triage and reducing Mean Time to Restore Service (MTRS).

Developed RAPS UI for enhanced cost efficiency and throughput.

System Administrator / Developer

Group Health Cooperative, Seattle, WA

(2004 – 2018)

Analyze, develop, test, document, train, implement, support, and optimize assigned applications, solutions, and business processes to meet operational and technical requirements.

Collaborate across teams and project boundaries to ensure seamless integration and communication.

Apply creative problem-solving skills to propose and implement practical solutions.

Provide oversight and project management for assigned tasks.

Demonstrate a strong working knowledge of subject matter expertise to support project success.

Developed complex GL and AP interfaces.

Provided on-call support for Lawson ERP, Kronos, and FileNet (GRM) systems, ensuring high availability and performance.

Supported the LEAP project for the conversion of ERP Lawson Enterprise Applications to PeopleSoft.

Conducted troubleshooting and production maintenance, including analysis and recommendations for system improvements.

Planned, designed, developed, and coordinated patches, upgrades, and service updates for software and hardware components.

Application System Analyst Programmer III

Group Health Cooperative, Seattle, WA

(1998 – 2004)

Mainframe Cobol and JCL.

Supported ERP financial systems, including General Ledger, Accounts Payable, Fixed Assets, and Millennium systems.

Implemented the Travel Business Expense Reporting system and coordinated system sunsets and upgrades.

Provided on-call support for daily/monthly/yearly batch cycles.

Education

Barry University, Orlando, FL

Bachelor of Management Information Systems (MIS) – May 1998

Achievements: President’s and Dean’s Lists

References

Furnished Upon Request.

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