Customer Service Call Center

PAMELA WILLIAMS

Email: *************.******@*****.***

Phone: 702-***-****

SKILLS AND QUALIFICATIONS:

MEDICAL OFFICES: Office manager, supervisor, medical transcription.

SALES: Appointment setting. Collections (retaining customers, loyalty and listening to customers to gain their trust). Credit repair, and telemarketing.

CSR: Excellent customer service skills, greeting guests, dispatching and resolving issues. Concierge and hospitality skills, detailed oriented, great communication & organization skills

EXPERIENCE: 20+ years call center experience, Excel/spreadsheets, clerical work environment; Timeshares, Mini Vacations, including Inbound/Outbound, Opening & Closing, & Shipping with 40+ years of progressive leadership. Proficient in computer programs; MS Word/Excel/Outlook/Skype, CRM --Predictive Dialers (Five9, XLite, Zoiper, Ring Central, Zencall, & ALDesk), Chase Data. My typing speed: 60 WPM – Working Remotely in Call Centers! WORK HISTORY:

Personal Assistant Care & Childcare business from 2016 to January 2025. Call Centers; Mini Vacs paid daily, Timeshares ETC, Expedia, HBA, Collections and more over the years. QSI Mystery Shopper – December 2013 to December 2016 - PT mystery shopper. I shopped Apartments, grocery stores, cafes, restaurants, shops at malls, etc. Manager: Christine 702-***-****. NexusOP- Creditfix - August 2016 to June 2017 at which time this online business closed. Credit Repair; Inbound and outbound calls for credit repair, opening and closing. Position: Credit Consultant /TOP Sales producer for this virtual company. The company closed their virtual offices and continued with employees in their state. LCN – (LOUD CLOUD NINE) - March 2015 to July 2016 – Insurance Verifier; outbound calls and a few inbound calls. With this company I use Ytel predictive dialer and Skype. I work part time hours. Supervisor: Kathleen Can 857-***-****.

(EXPEDIA CALL CENTER) EXPEDIA LOCAL CONCIERGE EXPERT – Sept. 10, 2014 – Feb. 3, 2015, Concierge Expert - TOP Sales producer. I worked at the call center taking Inbound and outbound calls to guests, booking tours, shows, dinner reservations, activities, transportation, and collecting payments, Activity Link Desk (ALDesk) System & Five 9 Dialer. Manager: Heather: 310-***-****. (We all got a message the same day that he was closing the company). ASTRUM HEARING SOLUTIONS - May 2012 to Oct. 2013. Appointment Setter for Hearing evaluation and hearing aids to Seniors. Inbound & /outbound calls/Follow Ups –Supervisor: Meggan Marenco, HR / 503-***-****. HBA & KCB MARKETING, CREDIT REPAIR & Sales

Online position – 4 years 4/09 to 06/2014 (as a Senior Credit Repair Agent – Pre-qualifying clients for Rent to Own Homes – Inbound and outbound calls to potential clients. Top Sales producer. Supervisor: Latrisha Matson 810-***-****. The business closed; reason unknown.

HOMEWATCH CAREGIVERS - 10/10 – 12/11 Caregiver & Companion for Seniors. I would go to the client’s house and prepare their breakfast, lunch and dinner. Assisted with bathing and dressing them. Transported patients to doctor’s appointments or grocery shopping and prepare them for bed. Supervisor: Sue Cook 702-***-****. RAINBOW PROFESSIONAL SERVICES CORP - 5/3/2000- 10/2008 Medical Transcription Supervisor – Medical transcription for all six Rainbow Medical Centers managing six employees. Office coordinator for luncheons and activities. Billing and collections for patients. Supervisor: Karen Marshall. (Business was sold and closed in 2008). Education: College of Southern Nevada (CSN) Las Vegas, NV.