Customer Service Social Media
Resume:
Pablo M. Gonzalez
*********@******.***
Skills
● Lead Generation & Targeting
● Compliance (KYC, AML, GDPR)
● Remote Work: Self-motivation, time management, virtual collaboration
● Customer Service Excellence
● Active Listening & Empathy
● Sales & Upselling of Financial Services
● Security & Privacy Awareness
● Strategic Campaign Planning & Execution
● Content Creation (Email Templates, Messaging)
● Relationship Building & Networking
● Social Media Outreach (LinkedIn, Twitter, Instagram)
● Market Research & Data Analysis
● Reporting & Performance Tracking
● CRM Platforms & Project Management Tools
● Cold Emailing & Outreach Automation
● SEO & Digital Marketing Fundamentals
● Strong Written & Verbal Communication
Experience
November 2023- Present
Prime Watson - Customer Service
● Responding to Customer Inquiries: Provide assistance by answering calls, emails, chats, or other forms of communication. Address customer questions or issues related to products, services, orders, etc.
● Issue Resolution: Help resolve customer complaints, problems, or technical issues by troubleshooting and providing effective solutions.
● Resolving Customer Complaints: Address customer issues with empathy, patience, and professionalism. Use available tools (CRM software, ticketing systems) to track and follow through on customer problems.
November 2023 - Present
Prime Watson - Outreach specialist
● Identify and target potential clients, business partners, influencers, or collaborators. 2
● Use multiple outreach channels like email, social media (LinkedIn, Twitter, Instagram), and direct messaging.
● Plan and create outreach campaigns aimed at increasing brand awareness and generating leads.
● Measure campaign performance and track results based on metrics (e.g., open rates, response rates, lead conversion).
● Ensure regular follow-ups to strengthen relationships and build trust over time.
● Foster positive relationships to encourage repeat engagements and long-term business opportunities.
● Provide regular updates on outreach activities and the performance of campaigns.
● Continuously track the success of outreach strategies using key performance indicators
(KPIs).
March, 2024 - July 2025
Allied Security, 2001 Killebrew Dr #335, Bloomington, MN 55425 - level One Officer at US Bank Stadium
● Conduct regular patrols of assigned areas (interior and exterior) to ensure safety and security.
● Monitor surveillance systems (CCTV) and alarm systems.
● Provide directions or assistance to visitors and employees.
● Maintain a professional and approachable presence at all times. March 2024 - Current Client
Smoke Rise New York- Independent Contractor: Marketing Manager Education
August 2019 - June 2023
Washburn High School, 201 W 49th St, Minneapolis, MN 55419 - Diploma
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