Long-Term Care Customer Service

E. RENEE ALSTON

WORK

EXPERIENCE

ICM III/Lead Worker - Adult Medicaid - Lee Co. DSS, Sanford NC 3/2017 - 1/2023 Responsible for processing applications, doing property searches to look for Transfers of Assets

Maintained a caseload of ongoing clients

Followed up with clients for missing or needed information Interpreted and applied Medicaid policy to each case Processed Long-Term Care, Special Assistance, PACE, and CAP applications Responsible for yearly reviews and program changes when an ongoing client needed Long-Term Care

Resource Coordinator - Piedmont Health, Pittsboro NC 1/2023 - 5/2025 Provided case management services to the participants of Piedmont Health Senior Care. These services included:

identifying sources for financial assistance

providing assistance obtaining food stamps

identifying and managing other available resources (i.e., Food Banks) arranging medical or social respites in appropriate facilities linking with community resources to enhance their quality of life at home arranging for services to enable the participant to remain in their home *************@*****.*** 919-***-****

5441 Rives Chapel Church Rd., Siler City NC 27344

ICM III/Lead Worker - Adult Medicaid - Chatham Co. DSS, 1/2006 - 9/2015 Pittsboro NC

Responsible for processing applications, doing property searches to look for Transfers of Assets

Maintained a caseload of ongoing clients

Followed up with clients for missing or needed information Interpreted and applied Medicaid policy to each case Processed Long-Term Care, Special Assistance, PACE, and CAP applications Responsible for yearly reviews and program changes when an ongoing client needed Long-Term Care

Problem solving

Customer service

Attention to detail

Effective communication

Time management

SOFT SKILLS Empathy

Compassion

Positive attitude

Internet research

Team Player