Customer Service Quality Assurance

Danny crouch

Fort Collins, Colorado 303-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Customer service professional who thrives on multitasking and providing service to internal and external types of customers. Expert in service methods focusing on customer satisfaction, staff productivity and team effectiveness. I seek a professional who will allow me to be a relationship builder because it aligns with my strong work ethic and goal-oriented mindset.

SKILLS AND ABILITES

Customer Service and Support * Supervisory Skills

Relationship Management * Organizational & Interpersonal Skills

Trouble Shooting * Detail-oriented

Quality Assurance * Team player as well as independent

Sales and Marketing * Active Listener

PROFESSIONAL WORK EXPERINECES

Delivery Driver 2020 – 2023

Western Paper Distribution Denver, Colorado

Coordinated with cross-functional teams to ensure seamless delivery operations, contributing to the company’s growth in service areas

Effectively managed a delivery volume of packages and consistently exceeding performance targets

Enhanced customer satisfaction with all my customers and vendors by decreasing delivery times while improving route optimization techniques

Traffic Control Foreman 2018 – 2020

DCG Rentals Sedalia, Colorado

Managed traffic logistics for high-volume operations, ensuring smooth transitions and adherence to schedules

Coordinated loading scheduling, ensuring compliance with appointment times and loading dates

Supervised and monitored all the loading materials from various transport modes while enhancing logistics efficiency

Supervisor 2012 – 2018

Construction Warehouse – Labor Max Staffing (Contract) Denver, Colorado

Ensured that the physical condition of the warehouse is being maintained through appropriate cleaning policies

Managed staff and associated job functions such as receiving, stocking, pulling, shipping and distributing materials

Maintained and monitored the day-to-day processing of all transactions to ensure accuracy

OTHER WORK EXPERIENCES

Laborer and Flagger, Brown Brothers Asphalt and Concrete – Englewood, CO 2014

Sales Marketing Associate, Empereon Marketing – Aurora, Colorado 2013 – 2014

Overnight Freight Stocker, Home Depot – Glendale, Colorado 2011 – 2012

Supervisor, Colorado Convention Center – Denver, Colorado 2010 – 2011

EDUCATION

Master of Science Bachelor of Science

Major: Religion Divinity Major: Theology

Dallas Baptist Seminary Dallas Baptist Seminary

Dallas, Texas Dallas, Texas

CERTIFICATION

Certified Colorado Flagger, American Traffic Safety Services Association 2012 – 2018

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