HEATHER STEPHENS
Billings, Montana 59101
*************@*****.***
Objective: -Seeking an interesting position with a growing company.
Experience: -Head house keeper, Laundry, Breakfast, checked rooms, housekeeping, supervisor, Planed,
Coordinated the activities of workers engaged in receiving, investigating, evaluating, and
And settling complaints and claims of telegraph customers. Directed workers to investigate
Complaints. I have strong computer and phone skills.
Took orders for such items as personalized greeting cards. Stationary, merchandise,
Rentals and repairs. Prepared special work sheets. Kept records of service.
Customers to select and purchase specified merchandise. Supervised six employees
And kept scheduled hours. Provided customers with catalogs and information
Concerning prices, shipping time and cost. Answered customers telephone, mail and
Directed customers to appropriate sales area. Sold merchandise to customers. Answered
Phones. Resolved customers complaints and request for refunds, exchanges, and
Adjustments. Cash handling, great customer service. Typed 40 to 50 words per minute.
Some Word, Excel, and power point. I also have data entry, pulled files, shipped and
Received home loans. Also Did the mail room. Sort and deliver mail.
Experience: Stay at home Caregiver: 2008-Present 406-***-****
Howard Johnson Hotel: 04-11-201*-**-**/2018 406-***-****
Rosies Country Kitchen: 08-200*-**-**-** 916-***-****
Starbucks Coffee: 01-01-1995-01-01-2006
Education: Billings Adult Education: 2016
Ponderaldo High: 1992
References: Bill Whited: 406-***-****
Heith Cox: 406-***-****
Robert Carrier: 916-***-****