Customer Satisfaction Auto Insurance

Location:

Posted:

September 08, 2025

Resume:

Objective

To obtain a position within your company that will allow me to utilize and further expand my knowledge, skill and experience, and in doing so allow for growth and advancement Ability Summary

Successfully manage a portfolio of 200+ claims annually, achieving a high percentage customer satisfaction rate.

Demonstrated expertise in negotiation and settlement agreements, reducing company liability by 20% on average.

Employment History

08/2017 - 04/2025 AUTO INSURANCE ADJUSTER

E A RENFROE & COMPANY INC, Birmingham, AL

Conduct thorough investigations by visiting accident scenes, examining damaged vehicles, taking photographs, and gathering information from witnesses and police reports.

Evaluate the extent of vehicle damage, including structural issues, mechanical problems, and cosmetic damage, and obtain repair estimates from auto body shops.

Analyze accident details to determine fault and liability for the claim based on insurance policy coverage.

Communicate with claimants, their legal representatives, and repair shops to negotiate a fair settlement amount for the claim.

Identify potential fraudulent claims by reviewing documentation, investigating inconsistencies, and verifying information with relevant parties. Maintain detailed records of all claim activities, including inspection reports, communication logs, and settlement details.

Understand insurance personal and commercial auto policy terms and conditions to ensure claims are processed according to coverage limitations. 10/2022 - 02/2023 CLAIM ADJUSTER/ILR

PILOT CATASTROPHE, Mobile, AL

Auto and Fire ILR Claims

Create Claims Loss Reports

Makes same day contact with customers based on the needs of the claim. Explains the claims process to all customers

Explains all applicable coverage benefits to the policyholder Confirms facts of loss

Determines vehicle location and set up towing assignments. Offers vehicle repair and rental service options to customers. Coordinates auto physical damage estimate through proper method of inspection Arranges for release of vehicles that are accruing storage fees Investigates and confirms coverage for claims with low complexity coverage issues including claims where coverage is reportedly clear and new business investigations

Makes determinations including but not limited to whether the policy is in force for the date of loss, the driver is insured on the policy, the vehicle is a covered auto, any exclusions or endorsements apply to the loss, and what coverage on the policy apply to the loss.

08/2020 - 09/2020 PROPERTY CLAIM ADJUSTER/BILINGUAL PATRICIA CASTRO

HUMBLE, TX

Phone: 832-***-****

Email: **************@*****.***

E A RENFROE & COMPANY, BIRMINGHAM, AL

Within authority, investigates cause and origin of claims by contacting the appropriate parties including insured, claimants, agents, attorneys, contractors, other adjusters, public personnel, etc. Checks for prior claims and identifies possibly suspicious claims.

Inspects damaged property and determines claims related damage. Estimates the cost of repair or replacement of damaged property. Determines and reports on subrogation potential.

Recognizes, controls and resolves disputes with tact and diplomacy. Notifies or directly involves the agent in the dispute resolution. Utilizes arbitration, appraisal and alternate dispute resolution as needed. Recognizes when assistance is needed and obtains it. Actively manages individual claim inventory and meets cycle-time goals for closing files. Claim inventory will focus on complex and highly complex claims within a given authority level that requires onsite inspection, face-to- face contact with customers, and HRP (Homeowner Repair Program) re- inspections.

Maintains a global view of the property claim workflow in order to provide customers with appropriate, accurate and timely information throughout the life cycle of their claim. Makes independent decisions and self-supervises most files but recognizes when assistance is needed. Facilitates communication between customers, agents, vendors, third party administrators and other employees. Proactively provides agents with important claim related information; provides all parties with claim process and status as appropriate; answers questions or redirects to other areas. 03/2015 - 03/2017 Expeditor/Procurement

CK Loosbrock USA, CONROE, TX

Manage and overseas imported goods into the USA, charging, costing and arranging the movements of all goods and flow of paperwork to ensure customs clearance are obtain quickly and deliveries are made on time. Quoting all air and ocean import, negotiate quote and rates with carrier and vendors. Check all goods as they arrived against paperwork. Work directly with the warehouse staff to make sure the receiving, shipping inventory and storage is done properly. In charge of all receiving and shipping for all the accounts, load and unload all merchandise with the forklift

08/2009 - 04/2015 Air and Ocean export import agent Energy Freight Systems, HOUSTON, TX

Track and trace air/ocean shipments by updating all necessary event codes followed by the operations manual. Processes air/ocean shipments in sending all proper documentation to customer's broker in order to release freight. Dispatched shipments for all import/export shipments and worked Energy Freight carriers within the U.S. Submitted customs entries for both air and ocean shipments. Upheld compliance at desk level with all OPS, invoicing, and local U.S. Customs procedures. Maintained a strong relationship with all clientele by providing exceptional customer service.

Education History

High School Diploma

St. Marys High School, Nachitiches, LA

High School Diploma

Travis High School, Austin, TX

Occupational Licenses, Certificates and Training

11/2016 Adjuster All Line

State of Texas

Honors & Activities

Forklift operator, computer skills, microsoft, word exel, SAP. Cargotrack,Audatex, CCC,Xactimate Additional Information

Willing to relocate. Available to start work immediately . Detailed References

Mariana Vinueza, manager