Customer Service Office Manager
Resume:
Sheridan Lozano
Customer Service with a Smile
Olney, TX 76374
**************@*****.***
Professional Summary
Remote Asset
representing YOU in the best way possible
Authorized to work in the US for any employer
Work Experience
Retail Merchandiser
SRS-Texas
October 2024 to Present
• Conducted regular store visits to ensure compliance with brand guidelines and standards for product placement and signage, rotate products, reset products, pulled out of date products, stock products.
• Maintained strong relationships with key accounts by providing exceptional service support
• Conducted regular store visits to assess visual merchandising compliance and provide feedback to store managers
• Managed the setup and teardown of promotional displays for special events or holidays
• Utilized planogram software tools to design efficient layouts that optimized space utilization in stores with limited square footage
Owner/Operator (part-time)
Green Cow Dairy-Olney, TX
October 2008 to Present
harvest milk
prepare milk products
sell milk and milk products
Care Giver
Sand and Sage-Las Animas, CO
January 2023 to October 2023
• Maintained a clean and organized living environment for clients by performing light housekeeping duties, doing laundry, running errands, and shopping
• Implemented fall prevention strategies to ensure the safety of elderly clients at all times
• Engaged in meaningful conversations with clients to provide companionship and emotional support
• Documented client progress, observations, and any changes in condition accurately and promptly
• Informed healthcare professionals about any significant changes in client's condition that required attention or intervention
• Maintained confidentiality and respected the privacy of clients and their families at all times Customer Service Representative
Texas Work Force Commission-Fort Worth, TX
June 1975 to October 2008
represent State of Texas in person and on phone
interview employers to determine workforce needs
interview job seekers to determine qualifications
refer qualified job seekers to appropriate job openings accept unemployment applications in call center environment determine unemployment eligibility
fraud investigations
answer inquiries
Tax Professional/Office Manager
H&R Block-Fort Worth, TX
October 1994 to April 2008
Prepare Federal and State Income Tax Returns
Market Products
Transmit Batches to IRS
IRS Reject Corrections
Office Manager
Education
math (Bachelor's)
University of Texas at Austin-Austin, TX
June 1970 to May 1974
Skills
• Computer skills
• Merchandising
• Tax Experience
• Planograms
• Customer Service
• Call Center
• microsoft office
• CSR
• Customer Care
• Stocking
• security clearance
• deescalate irate clients
• Customer Support
Certifications and Licenses
Driver's License
PTIN
June 2025 to June 2026
Additional Information
Home School Administrator
1985-2007
Reviewed and selected curriculum
Taught all subjects K-12
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