Information Technology Security Analyst

FARID ZERFA **********@*****.***

Pittsburgh, PA *5241 724-***-****

SUMMARY

A highly talented and accomplished Information Technology professional with over 18 years of corporate experience. A background in all flavor of SharePoint including SharePoint online and architecture design, installation, configuration, administration and maintenance. Strong project management skills, with proven track of meeting milestones and deadlines. Experience with vendors. Proficient in determining system requirements and resolving technical issues. Skilled in providing top notch support to users in fast-paced, deadline-driven environments. Outstanding presentation and communication skills. Creative problem-solver with a can-do attitude and customer-centric focus and desire to learn and improve upon knowledge, system administration and coding techniques.

EXPERIENCE

PNC BANK, Pittsburgh, PA 4/21 - Present

Security Analyst – Insider Threat Investigations

- Conduct in-depth technical investigations and escalate as needed to legal, employee relations, and other areas of security in the bank.

- Propose ideas to tune policies and monitoring in DLP, Microsoft’s Azure and O365 Enterprise solutions for efficient and effective detection and resolution of insider threat incidents

- Independently handle cases and investigations related to data exfiltration, fraud, unauthorized software, high risk behavior, and privilege abuse.

- Speak with different levels of management regarding employee activity.

- Assist in the training of new hires and write documentation pertaining to systems utilized.

- Update case management system based on SharePoint using Nintex forms and Nintex workflows.

- Assist other security team develop SharePoint intake forms using Nintex forms and Nintex workflows. Infrastructure Engineer - SharePoint

- Played integral role in the BBVA acquisition and successfully Migrated over 2 terabytes of data from SharePoint 2010 to SharePoint online using ShareGate.

- Was involved in migrating over 10, 000 personal network drives to OneDrive for business and helped in migrating network drives to SharePoint online sites.

- Took the lead in providing BBVA employees with first level support with data migration post-acquisition.

- Was project lead on upgrading external SharePoint 2016 farm to SharePoint 2019 using AutoSPInstaller.

- Provided top notch support to over 67, 000 employees in various SharePoint 2016, 2019 and SharePoint online.

- Worked closely with line of business to deploy custom development changes to Production using ShareGate.

- Applied cumulative updates to multiple SharePoint farms (2016 and 2019) using patching scripts.

- Worked with vendors especially Microsoft for any user or environment issues with SharePoint 2016, 2019 or online. BANK OF NEW YORK MELLON, Pittsburgh, PA 5/13 - 4/21 SharePoint Administrator / Engineer

- Installing SharePoint 2007/2010/2013/2019 and configuring server roles and services.

- Upgrading SharePoint farms with cumulative updates, configuring logging and reporting.

- Creating and configuring SharePoint Web Applications.

- Configuring User Profiles, excel services, trusted locations, and trusted data connection libraries.

- Used PowerShell commands to backup and restored SharePoint sites collections, sub sites, document libraries and lists.

- Monitoring SharePoint timer jobs, analyzing site usage reports (Site, Site Collection, Search reports), analyzing IIS logs, crash dumps to optimize performance, troubleshoot and fix problems. Analyzing SharePoint ULS logs to find root cause of issue and fixing problems.

- Worked with Microsoft Support Team to resolve any SharePoint issues.

- Created and maintained InfoPath forms and deploy them to Production.

- Served as 2nd level support for our offshore team.

- Provided SharePoint training and demos to end users in all of our offices worldwide.

- Provided development teams with pre-installed and pre-configured virtual machines to be used for development purposes.

- Deployed custom developed solutions to Production.

- Provided first level support for external SharePoint environment to internal and external clients.

- Played a key role in the successful migration from SharePoint 2010 to SharePoint 2013 to over 51000 users. I participated in installing/configuring SharePoint 2013 servers in test, QA and Production. FARID ZERFA -2-

ADDITIONAL EXPERIENCE

BUCHANAN INGERSOLL & ROONEY PC, Pittsburgh, PA 4/11 - 5/13 SharePoint Administrator

Handled the administration /template development/user training/documentation. Designed and developed Custom WEB PARTS and connected web parts. Created intranet and extranet sites internally and for outside clients. Managed user access and permissions. Setup and configured SharePoint Central Administration. Configured and setup Shared Service Providers (SSP). Developed InfoPath solutions and published them into SharePoint Document Libraries for gathering and sharing information. Configured, secure, and troubleshoot Microsoft Internet Information Server (IIS) 6. Monitored, managed and reported on usage and performance of Web Sites and Services. Monitored backups and Database transaction logs.

EAT’ N PARK HOSPITALITY GROUP, Pittsburgh, PA 6/06 – 4/11 Business Solutions Analyst/SharePoint Administrator 1/08 – 4/11 Oversaw the maintenance of 75 Oracle databases for corporate and satellite sites. Wrote SQL queries to generate data from our Data Warehouse as requested by executives. Applied SQL fixes to production databases as needed. Developed and maintained Crystal reports for various in-house applications. Maintained and debug in house .NET applications developed mainly in VB .NET. Worked with users and stakeholders to analyze and validate requirements. Served as a liaison between business teams, technology teams, and support teams. IT Support Specialist 6/06 - 1/08

Supervised and mentored 2 coworkers on the IT Helpdesk. Conducted job interviews for Helpdesk candidates and interns. Managed and evaluated new interns. Worked with Application Developers to test, pilot, and document procedures for all software changes prior to rollout. Supported company’s POS systems. Staged new PCs for deployment using Ghost/Acronis software. Provided 1st and 2nd- level end-user PC support for three divisions (150 locations) throughout OH, MD, PA, WV, NY. Trained employees on MICROS 3700 v2.6/v4.7 proprietary software quarterly (10 students per class). PROGRAMMING

LANGUAGES Power Platform (beginner) . AutoSPInstaller Oracle (7.4.3/8i/10/11g) PL/SQL SQL PLUS C++ COBOL

Java XML Perl Assembly

HTML VB Script (beginner) MS Access UML

JavaScript VB 6.0 Relational Database Theory & Design SOFTWARE/

PLATFORMS SharePoint 07/10/13/19/Online Nintex ShareGate Migration Tool SharePoint Designer Visual Studio MS Office (all versions) DreamWeaver Norton Ghost PcAnywhehre

Acronis Bomgar VMWARE

OpenText Document Management XMLAW Webparts Crystal Reports 8.5/9/11.5 SHAREPOINT

TRAINING PowerApps and Flow for Administrators

Configuring and Administering Microsoft SharePoint 2010 Lynda.com SharePoint 2013 training courses

EDUCATION INDIANA UNIVERSITY OF PENNSYLVANIA, Indiana, PA

- MBA 2006

- B.S. – Computer Science /Magna Cum Laude 2003

FARID ZERFA -3-

FOREIGN

LANGUAGES Fluent in English, French, and Arabic (speak and write) PROJECTS SharePoint 2007 migration to SharePoint 2019 in Greenfield – BANK OF NEW YORK MELLON Was lead in the migration of an external SharePoint 2007 to SharePoint 2019 as part of Greenfield program. Work with Broadcom vendor to install and configure SiteMinder agent for SharePoint. Migrate over 150 site collections used by internal and external users. SharePoint 2013 migration to SharePoint Online (Office 365) – BANK OF NEW YORK MELLON Play a key role in the migration of SharePoint 2013 on premise application to SharePoint online. Work with Microsoft and other vendors to run scans on our current environment. Remediate the environment in preparation of migration. Create user guides to help with remediation of site collections. Run environment analysis using ShareGate Migration Tool. Help user with post migration issues.

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