Customer Service Manager

MC Mary Coyle

Worcester, MA ***** 813-***-**** ********@*******.***

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PROFESSIONAL

SUMMARY

I am retired and I am looking for a part-time job where I can use my customer service skills and enjoy my love for baseball.

SKILLS Proficient in many aspects of the

aviation system industry. Airport

Operations in BOS, ORH and PVD

has given me much knowledge in

aviation.

My position as reservation sales

agent/customer service manager at

Continental Airlines 20 years has

given me years of experience.

WORK HISTORY TRAINING SPECIALIST

JetBlue

I Provided exceptional customer service with empathetic listening and effective problem-solving skills.

•

Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.

•

Streamlined check-in processes for faster service, resulting in reduced wait times.

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Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.

•

AIRLINE CUSTOMER SERVICE AGENT 10/2013 to 10/2023

JetBlue Providence, RI

I Provided exceptional customer service with empathetic listening and effective problem-solving skills.

•

Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.

•

Streamlined check-in processes for faster service, resulting in reduced wait times.

•

Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.

•

CUSTOMER SERVICE REPRESENTATIVE 01/1993 to 10/2013 Continental Airlines Tampa, FL

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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EDUCATION No Degree Accounting

Quinsigamond Community College, Worcester, MA

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