It Support Help Desk

Steve Ntwa Ydjumbwiths

Columbia, SC 803-***-**** *********@*******.*** LinkedIn: https://www.linkedin.com/in/

ENTRY-LEVEL IT SUPPORT TECHNICAL OPERATIONS CYBERSECURITY ENTHUSIAST

Motivated and adaptable IT professional with a strong background in customer service, technical support, and military maintenance. Experience in fast-paced, high-accountability environments with a recent transition to IT through structured coursework at MyComputerCareer. Equipped with a strong foundation in computer systems, data entry, cybersecurity basics, and troubleshooting. Eager to apply technical skills and disciplined work ethic to an entry-level IT support or help desk role.

TECHNICAL & RELATED SKILLS

Troubleshooting

Project Management

Data Analysis

Process Improvement

Repairs / Installations

Research/Reporting

Help Desk Operations

Phone Etiquette

WAN / LAN

Technical Communication

Microsoft Operating Systems

Classless IT Addressing

Leadership

Critical Thinking

Communication

Configuration

Operating Systems: Windows XP, Windows 10, Windows 11, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012

Software: VMware, Adobe Acrobat, Microsoft Office (All apps), Exchange, VPN (connect tunnel, sonic wall, windows built-in) Various applications-

Support Tools: Remote support (Bomgar, TeamViewer, LogMeIn), Antivirus (Sophos, ESET, Malwarebytes) Ticketing systems (Ice, BMC, Track-It, Smart service desk), Active Directory

Hardware: iMac, MacBook Pro, MacBook Air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser jet and inkjet printers, 3D printing

APPLIED TRAINING

My Computer Career Cyber Warrior Program Full-Time February 2025

Over four hundred classroom hours of technical lectures and hands-on labs with a focus on CompTIA/Security certifications

Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed.

Trained in implementing and maintaining system security and configurations of organizations’ servers while providing IT support, including planning, software, and hardware configuration for end-users.

Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems.

Generated and verified physical security algorithms for software, firmware, and hardware.

Troubleshot hypothetical incidents by recording detailed information from the “customer” and relaying it to the correct department for further assistance.

Displayed strong judgment in prioritizing workload based on the needs of the business and end-users.

Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure sustained internet connectivity.

CERTIFICATIONS & EDUCATION

CompTIA A+

CompTIA A+: (In Progress) Validates an understanding of key concepts and principles of cybersecurity including networking and operating systems.

CompTIA Network+: (In Progress) Validates understanding of network security applicable to multiple platforms.

CompTIA Security+: (Completed) Validates the knowledge of IT infrastructure security and defending networks.

CompTIA CySA+: (In progress) Validates the ability to identify and respond to security threats using data analytics and security intelligence.

Cyber Warrior Program My Computer Career August 2025

PROFESSIONAL EXPERIENCE

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