Customer Service Representative
Resume:
Phillip Murray
Minneapolis, MN *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Policy Service Representative
Physicians Mutual Insurance Company-Omaha, NE
September 2018 to March 2025
Policy Owner Services taking calls assisting customers with starting new policies helping with families who lost loved ones and needed to file claims also taking payments from customers paying on their policies. And working in the mailroom assisting with quotes and checks being distributed. Floor Technician
Browns Commercial Cleaning-Omaha, NE
October 2013 to February 2020
Family Business doing facilities management stripping,waxing and major floor care cleaning Environmental Services
Creighton University-Omaha, NE
April 2010 to October 2012
Working around the campus doing basic Environmental Services work Customer Service Representative
APAC CUSTOMER SERVICE, INC.-Omaha, NE
February 2006 to April 2010
Taking calls doing customer service for a high profile telephone company Education
Some college
Diploma
Bryan High School
Skills
• Relationship management
• Telemarketing
• Dental terminology
• Sales
• Sales support
• Helpfulness
• Phone answering
• Appointment scheduling
• Multi-line phone systems
• Microsoft Outlook
• First aid
• Public relations
• Word processing
• Teaching
• Industrial cleaning
• Continuous improvement
• Environmental Services
• Floor Care
• Telephony
• Windows
• Software troubleshooting
• Typing
• Cleaning
• Laundry
• Customer service
• Manufacturing
• Workers' compensation
• Customer Service Representative (7 years)
• Agile
• Floor buffing
• English
• Customer relationship management
• Microsoft Excel
• Call center
• Marketing
• Order processing
• Basic math
• Adobe Acrobat
• Training & development
• Insurance verification
• Commercial Cleaning
• Time management
• Microsoft Word
• Technical Proficiency
• Bilingual
• Data entry
• Leadership
• Phone etiquette
• Microsoft Powerpoint
• Order entry
• POS
• Microsoft Dynamics 365
• Customer support
• Office experience
• Workers' compensation law
• Housekeeping
• Construction painting
• Plumbing
• Picking & packing
• Supervising experience
• Phone customer support
• Custodial Experience
• Microsoft Office
• Conflict management
• Account management
• Janitorial Buffing Stripping Waxing etc (8 years)
• Organizational skills
• Communication skills
• Computer skills
• Financial services
Additional Information
References
Johnathan Blair
Physicians Mutual Claims
Robert Brown
Owner Browns Commercial Cleaning
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