Customer Service Representative/Data Entry Specialist

JAMES BUSH

** ******* ****, **** *********, NJ **816 · Phone: 201-***-****

Email: *****.*.****@*****.***

LinkedIn: www.linkedin.com/in/james-bush-b149b6344

PROFESSIONAL SUMMARY

Customer service professional with 25 plus years of experience performing data entry with attention to detail and accuracy, typing, e-mail, word processing, spreadsheets, scheduling, telecommunications, remote and face-to-face customer support and service. Handled customer inquiries with a positive, empathetic, and calming disposition. Worked diligently to ensure top customer satisfaction. Gave presentations of products and services in a friendly and professional manner. Sales and call center experience. Skilled in Office 365.

RELEVANT EXPERIENCE

Dec 2023 – Oct 2024

Discovery Institute, Marlboro, NJ (Behavioral Health Technician)

• Interacted with clients in person. Conducted intakes compassionately and accurately entered data into CRM software. Presented New Client Orientation twice weekly to inform clients of the organization's rules, procedures, and services.

June 2020 - June 2021

Wine Ambassador (Online Marketer/Website Operator)

• During the COVID-19 pandemic, expanded on sales, computer, and data entry skills by performing online marketing in a remote setting.

Oct 2019 - May 2020

American Income Life Insurance Company, Edison, NJ (Licensed Sales Representative)

• Interacted with customers in a call center, scheduled appointments, established needs, presented product solutions and closed sales both in person and remotely. Performed data entry into CRM software. Jan 2001 - Jan 2003

SEIU 1199 NJ (Contract Coordinator)

• Handled client contracts by creating electronic documents, incorporating negotiated language with high attention to detail and accuracy, and completing them through the signature process. Handled client inquiries via telephone and email. Performed data entry, created databases, tracked and reported progress, and negotiated agreements remotely and in the field.

SKILLS

Customer Service, Remote Work, Data Entry, Typing (50 wpm), Telecommunications, Microsoft Office 365, Zoom Utilization, Troubleshooting, Problem Solving, Time Management, Effective Communication, Team Collaboration, Interpersonal Skills, Learning and Adaptability, Self-Management, Strong Work Ethic, Timeliness, Punctuality, Scheduling, Planning, Organizational Skills

EDUCATION

Brookdale Community College

Lincroft, NJ

Associate of Arts - AA, Business Administration and Management, General. (1990 - 1994)

Howell High School (1983 - 1987)

Howell, NJ

College Prep

Additional Education: Rutgers School of Business Online (2016-2017), Rutgers School of Management and Industrial Relations, New Brunswick, NJ Campus (2003-2005), Cornell University, NYC (Professional Training)

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