Executive Assistant Administrative Support

PROFESSIONAL SUMMARY

Detail-oriented Executive Assistant with extensive experience in administrative support, scheduling, project coordination, and content management. Adept at managing calendars, handling correspondence, coordinating meetings, and supporting executive-level leadership. Strong organizational skills, proactive problem-solving abilities, and excellent communication to streamline operations and enhance productivity. Friendly, calm, happy, helpful person.

CORE COMPETENCIES

Web Design (WordPress, Wix, RoboHTML, Visio, Dreamweaver, ZenDesk, InDesign, Oxygen, Square)

Event planning, booth design, set up

Graphic Design (Photoshop, Illustrator)

Video Production (CapCut, YouTube, SnagIt)

Content Management Systems (SharePoint, ServiceNow)

Microsoft Suite

Calendar & Schedule Management

Meeting & Event Coordination

Administrative & Office Support

Correspondence & Communication

Travel Planning & Logistics

Research & Data Management

Confidentiality & Document Control

EXPERIENCE

Knowledge Management Writer contractor for Department of Defense/Veterans Affairs, DHA

TriWest Healthcare Alliance, Phoenix, AZ — 09/24–08/25

Authored 300+ customer service and training documents supporting implementation.

Streamlined scripting content and FAQs using SharePoint, AWS, and ServiceNow.

Collaborated cross-functionally to ensure seamless app deployment and operational efficiency.

Senior Content Developer

Terumo BCT, Lakewood, CO 09/23 - 07/24

Created thousands of pages of technical documentation for blood/cell/plasma devices.

Tools: Windchill, InDesign, Illustrator, Oxygen, Photoshop, XML.

Supported documentation of V&V, IFUs, and user manuals under tight deadlines.

Business Systems Analyst contractor

Wells Fargo, St. Louis Park, MN 07/18 - 04/19

Rewrote SDLC policies; maintained BRD, SRS, and TRD.

Tools: JIRA, Documentum, SharePoint, Scrum methods.

Design Labeling Engineer FDA contractor Medtronic, Google, Johnson+Johnson, 2017-2023

Senior Technical Writer

Oracle, Minneapolis, MN 01/05 - 01/16

Managed executive scheduling, travel arrangements, and daily task prioritization.

Assisted leadership in preparing reports, presentations, and strategic documentation.

Maintained over 100 documents, online help, and websites.

Managed technical writing team.

Technical Writer contractor, various Fortune 500 companies, 1996-2022

Editor of Sawyer County Record, 1993-1996

Public Communications Specialist/Marketing

St Joseph Mercy Hospital, Mason City, IA, 1989-1993

Created brochures, newsletters, promotion materials, conference displays.

Tracked quality assurance issues in surgical suite.

Agricultural Core Team Assistant

University of Minnesota Extension Service, St Paul, MN 1989

Maintained budget records, monitored expenses for over 500 publications.

Tacked accounting issues.

Assistant to all county extension offices, staff, and managers.

Executive Assistant

Land O’Lakes, Arden Hills, MN 1985-1988

Managed executive scheduling, travel arrangements, and daily task prioritization.

Assisted leadership in preparing reports, presentations, and strategic documentation.

Maintained office supply inventory and coordinated department logistics.

Performed so well, asked to return each summer and college break.

CREATIVE PROJECTS

Visual Artist & Instructor

Kris Lange Art, The Villages, FL — 10/2017–Present

Delivered acrylic and watercolor art instruction.

Owned retail business. Planned art events.

Created and managed e-commerce website, SEO, newsletter, email marketing.

Developed MS Access database for business tracking and marketing.

Tools: CapCut, YouTube, Photoshop, WordPress, Wix, Square, ChatGPT, WordPress, social media.

Art Teacher

People Incorporated Mental Health Services, Minneapolis, MN — 01/2023–06/2023

Taught acrylic and watercolor techniques to disabled children and adults.

Selected Creative Projects:

Designed book cover for best-selling author. Led QR code workshops for artists.

Produced Kentucky Derby web series at Land O’Lakes; picked up by national news outlets.

PAST HIGHLIGHTS

Saved $100K+ by streamlining online help UX C++ content at US Bank.

Resolved 5,000+ RoboHelp errors; consolidated 6,000 help topics at NSP.

Led offshore team to convert 500 Word docs to 508 compliant FrameMaker SaaS/Cloud files at Oracle.

Spearheaded documentation for mobile neuro-care app at Medtronic.

Designed Word template to streamline process at Medtronic.

Repaired strained relationship between writing and development teams at Oracle.

Converted over 15 Fortune 500 companies into clients through sales presentations for Spherion.

Doubled the size of the newspaper in less than 3 years at Sawyer County Record.

Instrumental in starting award-winning North Iowa Farmer monthly insert for the Globe Gazette.

EDUCATION & CERTIFICATION

B.S., Technical Communication / Animal Science Journalism University of Minnesota

Security Clearance: NACI Tier 1 — Dept. of Defense ID #163*******

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