Technical Support Quality Control
Resume:
Sharat Vijayan
1-647-***-**** E mail: ********@*****.***
Objective
Motivated and technically skilled professional with extensive experience in Electronics, Telecommunications, and IT. Committed to contributing to innovative projects by applying proven technical support and quality assurance expertise to drive efficiency and exceed organizational goals. Core Competencies & Technical Skills
● Systems: Windows XP–11, Windows Server 2003–2016, MacOS, Linux, UNIX
● Tools/Platforms: Jira, Confluence, SharePoint, Zoho, Slack, Infotrac
● Networking: TCP/IP, DNS, FTP, VPN, VLAN, VOIP, Telnet
● Programming/Databases: C, C++, SQL, Oracle
● Hardware: Microprocessor-based systems, ATE, X-ray imaging devices, Optical testers
● Testing Equipment: Oscilloscopes, Multimeters, Signal Generators, Spectrum Analyzers
● Protocols: IPC Standards, PC Architecture, Embedded Systems
● Design: LabVIEW, AutoCAD, OrCAD
● Methodologies: TQM, SPC, JIT, Lean, 5S, Kaizen
● Soft Skills: Strong documentation, troubleshooting, customer relations, training, leadership skills.
Professional Experience
Technical Support Professional
Stay Connected – Toronto, ON
Feb 2024 onwards
● Provided remote/onsite technical support for self-service laptop and tablet kiosks across schools, libraries, hospitals, and hotels
● Handled device enrollment, configuration, user provisioning, and inventory management
● Diagnosed hardware failures involving I/O modules, controllers, and secure data systems
● Delivered training for end-users, improving adoption of platform best practices
● Maintained accurate incident and documentation for repeat issue resolution Lab Technologist
BLINQ Networks – Markham, ON
May 2019 – Dec 2023
● Configured multi-sector LTE base stations, switches, VLANs, and virtual machines for wireless R&D applications
● Installed and maintained lab equipment: Dell Edge servers, Cisco switches, Spirent testers, Raspberry Pi
● Designed and assembled custom power/control cable harnesses
● Managed equipment connectivity, logging, and system uptime during testing
● Investigated unknown defect trends on RMA. Initiated corrective action and confirmed repair effectiveness.
Test Technologist
Nexeya – Markham, ON
Sept 2017 – April 2019
● Validated cable harness/backplane test systems running on Windows OS
● Reproduced hardware issues from field, drafted test plans, and documented results
● Delivered remote support and resolved customer escalations with minimal turnaround
Technical Services Specialist
iQor (Telmar Network Technology) – Toronto, ON
Aug 2011 – Dec 2016
● Diagnosed and repaired Telcom circuit boards,routers, switches, modems, and servers for Bell, Rogers, and Telus
● Provided L1 and L2 help desk support to resolve IT/networking issues
● Tracked tickets, escalated outages, collaborated with management on issue triage
Implementation Engineer
Modern Access Systems Inc – Brampton, ON
Oct 2008 – May 2011
● Installed and commissioned access control and automated parking systems for hospitals and buildings
● Connected to client databases remotely to resolve configuration issues
● Created technical process docs and trained end-users to facilitate after-sales support
New Product Introduction Specialist
Artaflex – Toronto, ON
Aug 2005 – Oct 2008
● Maintained structure and records for product documentation supporting electronics manufacturing
● Worked with vendors and product design teams to suggest DFx improvements
● Played a key role in document control and deadline-driven prototyping Education
● Bachelor’s Degree – Electronics and Communication Engineering
● Technologist Diploma – Industrial Electronics
● Diploma – Computer Engineering
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