Social Services Data Entry

Andrea Watkins

Brooklyn, NY ***** 646-***-****

****.*******@*****.*** LinkedIn Profile

Community Outreach Program Management Social Services

Dedicated Leader Goal-oriented Professional Engaging Mentor

Professional Experience

DEPARTMENT OF SOCIAL SERVICES NYC – SPECIAL SERVICES, Brooklyn, NY March 2014 - Present

Case Worker

Consult with individuals to compile monthly information on their social, educational, criminal, institutional, or drug history, evaluating client progress concerning treatment goals; 32 current cases and interviewed 180+ individuals.

Submit and review reports regarding the clients’ domestic issues involving mold, infestation, and heat, interacting with 4-5 clients to submit 8-10 reports daily, and upholding diplomacy when speaking with superiors/landlords.

Refer clients to public/private agencies or community services for assistance regarding supportive housing, parent training, drug rehabilitation, and maternal services.

Comply with the department’s HIPAA guidelines regarding confidentiality and sensitive information.

DEPARTMENT OF SOCIAL SERVICES NYC – CASA, Brooklyn, NY February 2010 – March 2014

Case Worker

Managed a caseload of 40-65 clients and interviewed 200+ individuals to monitor their progress and ensure their adherence to the program rules.

Advocated on behalf of clients or patients to resolve various crises, coordinating with agencies to conduct changes.

Provided information to clients regarding community services and resources for food pantries, home supplies, homework assistance, and after-school programs.

Achieved recognition for reaching personal milestones; received the Quality Assurance award after working for 15 years with the City of New York.

ADMINISTRATION FOR CHILDREN SERVICES – HOME CARE, Brooklyn, NY September 2007 – September 2009

Child Welfare Specialist

Counseled 20-25 families and 60 individuals regarding issues on mental health, poverty, unemployment, substance abuse, rehabilitation, child care, and medical care, ensuring coping mechanisms and support systems were in place.

Conducted visits twice a week to evaluate processes on providing benefits, drug program attendance, parent training attendance, and ensuring the children were going to school.

Referred clients to the NYC Brooklyn Public Library and other job-training community agencies to help them find employment.

Maintained case history records and prepared reports in the electronic case record to determine the effectiveness of the services provided.

professional Skills, Attributes, & Core Proficiencies

• Case Management • Non-profit Management • Organizational Politics • Data Management

• Consultative Mentoring • Interpersonal Communications • Metrics Reporting • Customer Service

• MS Word, Excel, & PowerPoint • HIPAA Compliance • Budget Management • ZOOM

Education

Ithaca College, Ithaca, NY Expected Graduation: December 1990

Bachelor of Arts – Multicultural Studies

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