Customer Service Support

Compassionate and tech-savvy customer service and healthcare support

professional with extensive remote work experience. Proven ability to handle high-volume calls, deescalate sensitive situations, schedule medical appointments, and troubleshoot technical issues with a calm and solution- focused approach. Adept in navigating CRM platforms, multitasking across multiple systems, and delivering exceptional service with empathy and professionalism. Seeking a remote (WFH) opportunity in customer support, patient care coordination, or technical service.

145 County Road 5286, Bay Springs, MS 39422 769-***-**** ************@*****.***

EBONEE

WALKER

Work Experience

Infiniti Healthcare — Patient Care Coordinator

Prime Care — Customer Support Specialist – Healthcare Services Core Skills

Technical Proficiencies

2023 — Present, Remote

Handle inbound and outbound calls to assist patients with imaging needs and healthcare services. Schedule radiology and other medical appointments while maintaining accurate documentation. Participate in regular coaching to improve service quality and compliance. Exhibit strong customer service skills while maintaining HIPAA compliance. 2023 — Present, Remote

Provide patient assistance related to appointment

scheduling, procedure questions, and service follow-ups. Multitask across CRM and EHR systems while resolving patient inquiries in real time. Remain calm under pressure, especially when handling escalated or emotionally charged calls. Support care team coordination and improve patient experience through effective communication.

Remote Call Center

Support

Radiology Appointment

Scheduling

Patient Communication &

Education

Technical

Troubleshooting

CRM & EHR Proficiency

Conflict Resolution & De-

escalation

Empathy-Driven Service

Self-Motivation & Time

Management

High Call Volume

Handling

Virtual Technician

Support

Microsoft Office Suite

Teleperformance — Technical Support Agent / Customer Experience Representative

Education

Ultimate Medical Academy (UMA) – Online — Associate Degree in Healthcare Administration (In Progress)

Bay Springs High School – Bay Springs, MS — High School Diploma 2023 — 2024, Remote

Answered inbound calls regarding home automation and alarm systems, assisting customers with technical

troubleshooting. Walked customers through guided

resolution workflows and virtual service call procedures. Scheduled technician visits when necessary, while

highlighting virtual and self-help alternatives. Maintained high performance in customer satisfaction, accuracy, and call quality. Demonstrated resilience and professionalism during high-pressure and escalated calls.

October 2025

Expected Graduation: October 2025

2012

Electronic Health Records

(EHR)

Client Relationship

Management (CRM)

Systems

Virtual Call Support

Platforms

Troubleshooting Tools &

Ticketing Systems

Contact this candidate