Customer Service Office Manager
Resume:
Kimberly
Ann Patton
****************@*****.***
Lady Lake, FL 32159
WWW: Bold Profile
Professional Summary
Office Manager and Creative Entrepreneur with over ten years of experience in customer service and administrative operations. Expertise in managing scheduling, inventory, budgeting, and client relations in diverse environments. Successfully established and operated a craft and design business while balancing family responsibilities, showcasing strong adaptability and multitasking skills. Seeking a full-time role in office administration or customer support to leverage organizational skills and creative problem-solving in a collaborative setting.
Skills
Sublimation printing
Vinyl cutting
Glass etching
Wood burning
Logo design
Custom product creation
Photography
Craft fair setup
Merchandising
Budgeting
Pricing strategy
Cash flow management
Order processing
Inventory control
Customer service
Client communication
Marketing
Sales promotion
Entrepreneurial mindset
Adaptability
Time management
Multitasking
Empathy
Reliability
Dedication to quality work
Creative design
Product customization
Budget management
Marketing strategy
Customer relationship management
Order fulfillment
Effective communication
Problem solving
Attention to detail
Business development
Business marketing
Cash flow optimization
Financial planning
Contract management
Profit and loss
Sales oversight
Strategic project planning
Digital transformation
Consulting
Relationship building
Cost reduction
Business administration
Sales strategy development
Strategic planning
Client engagement optimization
Sales management
Small business operations
Budget development
Business management
Financial management
Customer relations
Crisis management
Verbal and written communication
Design coordination
Education and Training
CDL
CDL
Newark, MD
CDL, 09/2008
Some College (No Degree)
The Art Institute of Philadelphia
Philadelphia, PA
Photography
Some College (No Degree)
The International Academy of Design And Technolog
Chicago, IL
Interior Design
Experience
Self-Employed
Owner & Creative Designer Lady Lake, FL 02/2018 to Current
Founded and operated a successful craft and design business specializing in sublimation, vinyl work, glass etching, wood burning, and photography
Designed logos and custom products for individuals and small businesses
Managed budgeting, pricing, marketing, customer service, and order fulfillment
Set up and ran booths at local fairs and events
Balanced business ownership with caregiving and parenting responsibilities
Continue to operate the business part-time while seeking full-time employment
Village Service & Repair
Office Manager Newark, DE 08/2011 to 05/2014
Oversaw scheduling, inventory, payments, and office supplies
Managed technician routes before GPS systems were common
Returned to the company after college, demonstrating loyalty and reliability
Walmart
Retail Associate Elkton, MD 04/2005 to 11/2005
Worked across multiple departments including General Merchandise, Paint, Sporting Goods, and cashiering
Adapted quickly to new roles and responsibilities
Left position to care for grandfather during his final months
Village Service & Repair
Office Manager Newark, DE 11/1995 to 06/2004
Oversaw scheduling, inventory, payments, and office supplies
Managed technician routes before GPS systems were common
Returned to the company after college, demonstrating loyalty and reliability
Achievements
Successfully ran a craft business while managing caregiving and parenting
Returned to previous employer due to strong performance and reliability
Designed logos for multiple small businesses, helping build their brand identity
References
References available upon request.
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