Quality Assurance Lab Supervisor
Resume:
Joe Fragoso
San Antonio, TX *****
***************@*****.***
Tenured Optical Lab Supervisor and outstanding performer in eyewear coaching and training within the eyewear/optical industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements in the eyewear industry. Recognized for inspiring management teams to excel and encouraging retail associates through the changing lens selections and processing techniques.
#readytowork
Authorized to work in the US for any employer
Work Experience
Optical Lab Supervisor
Visionworks - San Antonio, TX
June 1997 to April 2020
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Worked with customers of all ages to better understand their needs and provide them with the best pair of glasses, and the best service possible.
• Resolved delivery issues I.e., delivered as promise accuracy to Rx, correct frame and lens selection. Dry Etch Tech
Sony Semiconductor - San Antonio, TX
November 1990 to May 1997
• was a team lead of 6 for 1 year.
• cross trained team to be more efficient and improve EQ coverage.
• Also cross trained team with other stages in the process to help other teams.
• coordinated production with processes before and after, to improve workflow and achieve greater output.
Education
Edison High School - San Antonio, TX
June 1987
Skills
• Calibration
• Laboratory Experience
• Process Improvement
• Quality Assurance
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