Customer Service Google Workspace
Resume:
**************@*****.***
Shane D. Shotwell
SKILLS
Exceptional communication and interpersonal skills Strong conflict resolution and problem-solving abilities Proficient in customer relationship management (CRM) tools Skilled in multitasking and prioritizing tasks under pressure Ability to handle high-stress situations with professionalism Proficient in Google Workspace (Docs, Sheets, Slides) Basic graphic design and organizational skills
Time management and attention to detail
Team collaboration and leadership
Proficient in Microsoft Office, Google Workspace, and basic troubleshooting Knowledge of Windows and macOS operating systems
Familiar with printers, scanners, and classroom A/V equipment Ability to explain basic computer concepts to students and staff Excellent organizational and communication skills
Dependable, punctual, and team-oriented
EXPERIENCE
Walmart Supercenter - Oakland, Tennessee — Fitting room associate and Store telecommunications operator April 2021 - January 2025
Delivered excellent customer service by efficiently answering and directing customer calls. Assisted customers in locating products and provided accurate information on store policies. Maintained a clean and organized fitting room area to enhance the shopping experience. Resolved customer complaints promptly and professionally, ensuring satisfaction. Collaborated with colleagues to maintain seamless store operations during peak hours. Trained new employees on customer service standards and procedures. Consistently received positive customer feedback for outstanding service. Recognized by management for exceptional teamwork and reliabile SPECIAL NEEDS ASSISTANT AND CARE PROGRAM
August 2019 - February 2021
Administer or remind the individual to take prescribed medications Prepare nutritious meals tailored to dietary restrictions; assist with eating if necessary. Maintain a clean, safe environment and monitor for health or behavioral changes. Teach essential academic skills such as reading, writing, math, and comprehension. Help with understanding assignments, organizing work, and completing tasks correctly. Tailor lessons to the student’s learning style, pace, and ability level Use positive reinforcement and structured routines to manage behavior during learning time. Promote participation in social activities and help build communication and interaction skills. Assist in implementing strategies and goals from the Individualized Education Plan EDUCATION
Southwest Tennessee Community College - Memphis, Tennessee - Funeral Service Education August 2019 - Present
Currently I am studying to become a licensed mortician and I plan on operating my own funeral home Awards
National Society of Leadership and Success
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