Customer Service Associate
Resume:
SYED KAMRAN HASAN
L-**-*** Shapoorji Pallonji AA-3 Shukhobrishti., Newtown, Kolkata, India
*****.*****@*****.***
OBJECTIVE
I'm looking for full-time work.
PERSONAL STATEMENT
I have a zeal for customer service. It gives me immense satisfaction when I resolve a customer's issue and make him happy. If given a chance I will prove my self to be an assert for the organization. WORK HISTORY
Amazon Development Center India Pvt.
Ltd.
Kolkata, India
Jul 2019 - Jul 2024
Virtual Customer Service Associate
Handled in-bound after sale support calls, chats
and emails including escalation calls and tickets
(Amazon.in). Also handled in-bound after sale chat support for North America (Amazon.com).
InQube Innoventures Pvt. Ltd.
Kolkata, India
Aug 2017 - Jun 2018
Customer Service Associate
Handled in-bound after sale support calls for client PwC in their GST Tax process.
CE Info Systems Pvt. Ltd.
New Delhi, India
Oct 2007 - Jun 2014
Customer Care Executive
Handling in-bound after sale support calls and
emails for GPS Navigation devices. Also handled
walk-in customer sale for GPS devices.
QUALIFICATIONS
Informatics Computer Institute
Patna, India
1996 - 1996
Diploma in Computer Studies
Oriental College
Patna City, India
1995
Intermediate in Science
TECHNICAL SKILLS
• Proficient in MS Office.
• Ticketing system.
• Managing CRM
PERSONAL SKILLS
Communication
During my previous work experience at Amazon I was responsible for answering customer issues by phone, chats and emails providing them with resolution as per company's policy. Call Auditor
In my role at Amazon I also used to audit calls of agents and provide feedback. INTERESTS
• Watching cricket, traveling, photography
REFEREES
Referees available on request.
Contact this candidate