Customer Service Delivery Driver
Resume:
Rachael Heatley
Delivery Driver and Restaurant Worker
***********@*****.***
Denver,CO
WORK EXPERIENCE
Noodles and Company
ShiftManager/Line Cook/Food Prep
Grand Rapids, MIl and Portland, OR September 2009 - April 2020
• Assisted 50+ daily customers with checkout,answering outstanding questions, providing excellent customer service
• Optimized weekly inventory orders according to storeneeds and efficiently organized delivery items,enforcing food safety practices that includeddating products and rotating stock, ultimnately reducing waste and ensuring freshness.
Successfully leda diverse team of 5to 10 employees, ensuring each was fully equipped for productiveshifts and efficiently completing tasks, which improved overall restaurant operations. Adaptivelycovered shifts when needed, either by managing team assignments or stepping in myself, while meticulouslytracking daily labor costs to minimize expenses and optimize staffing.
• Mastered all 8vworkstations in the restaurant, ensuring seamless operning and closing operationswhile staying ahead during peak hours. Trained new and existing team members on best practices, resulting in improved shift efficiency and enhanced customer service.
Doordash and UberEats
Delivery Drivery
Denver,CO and Portland, OR 2020 -2023
• Delivered fast food and more to customers using online apps,ensuring 100% accuracy and timely arrivals whilegreetingcustomers with a friendly smileon average 30+ ordersaday.
• Ensured timelyand safedeliveries by adhering to all road laws while maintaining a clean and mechanicallysound vehicle, contributing to a flawless safety record.
Instacart and Shipt
Personal (Grocery) Shopper and Courier
Denver,CO and Portland, OR 2020- 2024
• Efficiently sourced customer ordersvia the online app,ensuring accurate deliveries of desired items or high-quality substitutes, resulting in consistently high customer satisfaction ratings.
• Ensured timelydelivery of groceries and other productstocustomers, utilizing temperature-controlledbags and coolers to maintain product quality. Adapted to individual customer preferencesfor order drop-off whether atthedoor, on the porch, or even inside the home while assisting with unpacking when needed, leading to enhanced customer satisfaction and loyalty.
SKILLS
• Problem-solving
• Customer Service
• Accountable
• Adaptable
• Detail-oriented
Compassionate
• Critical Thinking
• Interpersonal Skills
EDUCATION
Diploma
Northview High School
September 2004 - May 2008
Grand Rapids, MI
Associate's Degree
Psychology
Grand Rapids Community
College
September 2008- May2013
Grand Rapids, MI
Bachelor of Arts
Psychology
Oregon State University
(Ecampus)
September 2024 - current
Corvallis, OR
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