Information Technology It Support

Emmanuel Wabeke C, Ph.D., M.Sc., B.Sc.

** **** ***** ** * • Boynton Beach, FL 33436

Phone: 954-***-**** • Email: *******@*****.**.**

Objective

Dedicated and highly skilled IT professional with 15+ years of experience in system administration, network management, enterprise IT support and web development. Adept at driving collaboration adoption across distributed teams within corporate environments.

Education

Ph.D. Instructional Design & Technology – Keiser University, FL

M.Sc. Computer Science – Nova Southeastern University, FL

B.Sc. Computer Science – Valley View University, Accra, Ghana

Nigerian Institute of Management (Chartered)

Certifications

Certified Information Technology Professional (CITP)

International Computer Driving License / European Computer Driving License (ICDL/ECDL)

Technical Skills

Operating Systems: Windows Server, Linux, macOS

Cloud Platforms: Microsoft 365, Azure, AWS, Microsoft Project, Microsoft Visio, Microsoft Dynamics 365, Power Platform (Power BI, Power Automate, Power Apps)

Virtualization: VMware, Hyper-V

Databases: SQL Server, MySQL

Systems & Tools: Active Directory, Group Policy, SCCM, Exchange, SharePoint

Networking: TCP/IP, DNS, DHCP, VPNs, Firewalls

Backup & Recovery: Veeam, Acronis, System Center Data Protection Manager

Enterprise Architecture (e.g. TOGAF), Modeling languages (e.g., ArchiMate), and domains (business, data, application, technology).

Security: Endpoint Protection, SIEM, Multi-Factor Authentication, Patch Management

Programming : C++, Java, Php.

CRM – Sugar CRM, Salesforce and HubSpot

CMS- Wordpress, Joomla, Drupal and Magento (ecommerce).

Professional Experience

Information Technology Advisor

45 Buyers Inc (InteleTravel.com) 2022 – 2025

Administered Microsoft 365 and Azure environments, including identity management, Exchange, SharePoint, and Teams.

Supported hybrid infrastructure, managing servers, networks, and virtualization platforms.

Ensured IT security through regular patching, access controls, and endpoint protection.

Create and manage onboarding/offboarding automation via Rippling and related tools for 45 Buyers

Manage a team of Information Technology professionals

Enforce best practices for Single Sign-On (SSO), Multi-Factor Authentication (MFA), and IAM policies.

Evaluate, validate, and communicate the business proposition associated with new technology initiatives

Systematically evaluate currently deployed services; develop and manage plans to optimize delivery and support mechanisms

Provided Tier 2/3 technical support to staff, resolving escalated incidents quickly.

Manage and monitor endpoint protection via SentinelOne, ensuring timely alerts and policy compliance.

Oversaw backup and disaster recovery processes to ensure system resilience.

Director, Information Technology

Hickory Global Partners LLC 2017 – 2025

Directed system administration for Windows Server, Active Directory, and Exchange.

Implemented IT standards, patch management, and endpoint security solutions.

Managed SQL databases, CRM integrations, and ERP system support.

Oversaw IT operations including backups, DR testing, and incident response.

Oversaw the Google Workspace administration.

Configure and support laptops, desktops, and mobile devices across all departments.

Coordinated vendor support and third-party service providers for infrastructure needs.

Maintain accurate inventory and lifecycle tracking.

Oversee and manage vendor and Managed Service Provider (MSP) relationships.

Introduce new customers to IT services and assist in familiarizing them with appropriate systems, services, policies, and procedures

Regularly audit and monitor access controls and user provisioning across all systems.

Lead and provide technical guidance of direct reports

Enforce best practices for Single Sign-On (SSO), Multi-Factor Authentication (MFA), and IAM policies.

Ensure interconnectivity across diverse environments including Google, AWS, and on-premise systems.

Maintain and oversee all aspects of the company's Google Workspace environment.

Develop and execute an IT strategy that incorporates both managed service providers (MSPs) and new hires that aims to provide value to the company.

Foster relationship management through communication to key business stakeholders

Web Application Manager

Union Restoration Inc / Local Perfection Inc 2014 – 2017

Managed IT systems, servers, and hosted applications supporting company operations.

Supported IT infrastructure and ensured uptime of mission-critical web portals.

Coordinated database backups and security controls for applications.

Build and manage organization and clients’ websites

Maintained customer-focused web platforms with robust IT support systems.

Managed CRM integration, intranet systems, and online service delivery.

IT Officer / Web Officer / Archivist Officer

BBC Media Action 2011 – 2014

Provided system administration and user support across multiple office sites.

Managed Active Directory, email services, and secure remote access.

Monitored and maintained servers, network infrastructure, and IT policies.

Builds relationships with key business stakeholders and aligns the business and IT architecture

Work closely with key stakeholders within IT to understand the overall business environment, processes, and procedures to design, build and maintain systems of controls across IT functions

Maintain departmental work process for IT controls

Consults with control owner(s) to innovate and implement controls to minimize/mitigate risks, vulnerabilities and threats to IT as well as improve overall control design

Perform assessments of an IT Risk Acceptance request to identify risks and mitigating controls as well as follow-up on necessary approvals

Earlier Roles

Chief Information Officer (CIO) – Web Media Consultants Ltd (2011)

Software Developer / Programmer – Gistme Communication (2010 – 2011)

Web Master / Programmer – NDS Tech / Platform Ltd (2007 – 2010)

Web Master / Instructor – Aflon Digital Institute (2006 – 2007)

Teaching Assistant – Valley View University (2006)

Core Competencies

System & Network Administration

Microsoft 365 / Azure Management

IT SOX

Active Directory & Identity Access Control

IT Security & Patch Management

SOC 2 reporting

Ability to use and apply Cisco technologies

Virtualization & Server Infrastructure

Project planning skills and abilities IT architecture design and implementation (infrastructure or application development)

Backup & Disaster Recovery (BCP/DRP)

Exceptional communication and presentation skills.

End-User & Desktop Support

Implemented and scaled ServiceNow in a large enterprise environment

Ability to manage personal and team time effectively

Strong problem-solving and decision-making abilities

IT Documentation & Compliance

Effective facilitation and interpersonal

Awards/Recognition Received

-Hickory Global Partners LLC Staff Innovation Award 2024

-NIDOA Americas USA (Florida Chapter) Award 2025 as General Secretary

-National Youth Service Corps (Skill Acquisition Group Abuja Chapter) Leadership Merit Award as the General Secretary of the Association

-International Students' Association Valley View University (ISA) Dedicated leadership Award as Director of Public Relations

-Valley View University Students' Association (VAVIUSA) Leadership Merit Award as Senator of the Association

-CompuZone Magazine Computer Science Student's Association (CoSSA) "Assistant Editor" Award

-Valley View University Church Leadership Merit Award as "Coordinator" of Church Activities

-United High School Principal's Recognition Award as ‘Health Prefect"

Publications

Adoption and Implementation of E-learning in Nigerian Public and Private Higher Education Institutions: A Multicase Study – ProQuest, 2021

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