Operations Manager Service Delivery

DIORLING GOMEZ GIL

Las Vegas, Nevada 626-***-**** *************@*****.***

STRENGTHSFINDER 2.0 THEMES

Achiever Arranger Includer Responsibility Relator

PROFESSIONAL SUMMARY

Dynamic and results-driven operations leader with over 15 years of experience in hospitality, facilities, and team management. Proven track record in driving customer satisfaction, streamlining operational workflows, and executing multi-site projects. Adept at leading cross-functional teams, managing vendor relations, and ensuring excellence in service delivery. Recognized for leadership strengths such as Achiever, Arranger, Includer, Responsibility, and Relator.

CORE COMPETENCIES

• Operations & Facilities Management

• Hospitality & Guest Services

• Team Leadership & Staff Training

• Project Coordination & Execution

• Customer Satisfaction & Conflict Resolution

• Bilingual: English & Spanish

• Microsoft Office 365

• Vendor & Contractor Management

PROFESSIONAL EXPERIENCE

LOYAL Financial – Las Vegas, NV

Operations Manager Nov 2020 – Present – Per Project

• Spearhead and oversee end-to-end project lifecycle including scheduling, vendor coordination, and execution.

• Collaborate with stakeholders and board members to align business priorities with operational goals.

• Lead FOH staff training and performance improvement, maintaining service excellence across all customer touchpoints.

• Identify risks, propose solutions, and streamline processes to ensure project success.

Pacific Oaks College & Children’s School – Pasadena, CA

Facilities Manager May 2015 – Jan 2023

• Directed campus-wide facility operations, procurement, and vendor negotiations for three locations.

• Led maintenance teams and oversaw infrastructure systems (HVAC, plumbing, electrical).

• Supported events and office setups, ensuring seamless workplace functionality

Trained CPR, Earthquakes and Active Shooter

TOUS – Las Vegas

Assistant Operations Manager Oct 2009 – May 2015

• Assisted in daily store operations, inventory receiving, and vendor contracting.

• Managed staffing, audits, and new renovation project scheduling.

• Keyholder with responsibilities in store closing and operations planning.

Cole Retail Inc – Los Angeles, CA

Assistant Operations Manager Aug 2009 – Oct 2014

• Supported regional operations through payroll, scheduling, and store renovations.

• Oversaw customer service initiatives and facilitated fire inspection compliance.

Hotel Alba Caracas – Caracas, Venezuela

Front Office Assistant Operations Manager Jun 2005 – Jun 2009

• Managed front desk operations and guest relations, acting as hotel duty manager.

• Supervised night audits, budgets, and department payroll.

• Ensured compliance with guest service standards and emergency protocols.

EDUCATION

IU Antonio José de Sucre – Venezuela

B.S. in Hospitality & Tourism Management

Prepared for leadership in global hospitality industries including hotel, tourism, event, and food service management.

CERTIFICATIONS

• Leadership & Management Skills for Women

• Excelling as a Highly Effective Team Leader

• Managing Multiple Projects, Objectives, and Deadlines

• Fundamentals of Successful Project Management

• Communicating with Tact & Professionalism

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