Technical Support Information Technology

Bill McCann

Stephens City, VA. ***** ● 571-***-**** ● *.******@*******.***

https://www.linkedin.com/in/bill-mccann-42bb1713/

PROFESSIONAL SUMMARY

Seasoned Information Technology professional with over 25 years of experience specializing in Cybersecurity, AWS cloud solutions, Identity Management Solutions (IAM), Biometrics, Physical Access Control Systems (PACS), and Video Management Systems. Extensive background in providing high-level technical support, systems engineering, and innovative solutions for government and corporate clients. Recognized for expertise in advanced electronics and troubleshooting, with a proven track record in managing complex projects in both civilian and government environments.

Recognized for excellence in technical support and solutions architecture across multiple industries.

Led multiple successful PACS and PIV implementations for federal clients, resulting in increased security and compliance.

CORE COMPETENCIES

AWS Certified Cloud Practitioner

Identity Solutions (IAM, PIV) & Biometrics

Physical Access Control Systems (PACS)

Pre-sales Technical Support & Solutions Consulting

Project Management & Team Leadership

Cybersecurity Solutions & Compliance (NIST)

PROFESSIONAL EXPERIENCE

CGI Federal August 2018 to June 2024

Sr. Cybersecurity Analyst

Led the implementation and management of Data Quality for the DOC team using Rabbit MQ, Splunk and Archer GRC.

Instrumental in the PIV and PACS implementations for TVA and FCC, contributing to increased compliance with HSPD-12.

Certified Qualys VMDR Engineer, managing key cybersecurity tasks and compliance measures.

Familiar with RMF, FISMA, FIPS-201 and NIST 800-53 requirements.

DHS EOD and PIV card.

AMAG Technology January 2017 to March 2018

Application Engineer

Provided pre-sales technical support to integrators and dealerships within the mid-Atlantic region.

Specialized in FICAM/FIPS 201 compliance, SmartCard solutions, PKI and VMS, driving product demonstrations and maintaining office security systems.

Played a pivotal role in federal opportunities, enhancing the company’s competitive edge in the market.

Hewlett Packard Enterprise October 2011 to January 2017

Identity Solutions Consultant - Global Identity Practice

Delivered pre-sales technical support and solutions consulting, focusing on PIV enrollment, PKI and biometric device testing.

Collaborated with GSA on PACs and LACs demonstrations, improving product offerings and reducing costs.

Led the deployment of cloud-based identity solutions, streamlining integration processes for major federal clients.

Ideal Innovations (Tactical Biometrics, Baghdad Iraq) June 2009 to August 2011

Site Supervisor / Field Systems Engineer

Managed credential issuance and biometric screening operations at critical entry control points in Baghdad.

Maintained and repaired mission-critical biometric systems, ensuring continuous operation in high-stakes environments.

Provided training and daily reports to CENTCOM, contributing to the security and operational integrity of military bases.

Secret Security Clearance

L1 Identity Solutions / Identix May 2007 to March 2009

Sr. Solutions Engineer

Custom Solutions Architect for mobile enrollment systems, supporting DOD/DHS customers.

Led technical demonstrations and resolved complex system issues, enhancing product reliability and customer satisfaction.

ImageWare Systems Inc. September 2004 to April 2007

Sr. Sales Engineer

Supported biometric solutions for TWIC, RT, and HSPD12 opportunities, driving government sales through targeted demonstrations.

Bench-tested biometric algorithms and devices, contributing to the development of cutting-edge security solutions.

Capital Card Systems May 2003 to September 2004

Sales Executive

Responsible for direct sales of DataCard Products and Solutions to Government, Education and Financial markets.

Responsible for introduction of new products to marketplace.

Met every quarterly assigned quota.

DataCard Group (now Entrust DataCard February 1994 to April 2003

Sales Engineer

Responsible for presales technical support for DataCard products with emphasis on smartcard and biometric solutions.

Provided presentations, demonstrations, project management and consulting for government customers and major accounts.

Responsible for overcoming technical objections, development of proposals, and preparation of cost justification analyses.

*Sales Engineer of the year award 1999

GRiD Systems / AST Computer April 1988 to February 1994

Sales Engineer

responsibilities included troubleshooting and repair of laptop computers and communications servers.

designed and coded custom pen and display applications,

instructed laptop repair training courses, and

provided on-site technical support for White House Communications Agency. (Top Secret / SBI clearance).

As a Production Supervisor for Manufacturing Operations - supervised operations of the laptop repair team, hiring of entry level employees, preparing employee evaluations and providing senior management with comprehensive production, failure analysis and quality reports.

Created hardware repair manual for GRIDs Tempest computers.

Promoted from Technician to Supervisor after 3 months on the job.

United States Navy April 1982 to April 1988

Sonar Technician 1st Class

Graduated from Navy Service Schools totaling more than 3000 hours of classroom instruction in Advanced Electronics, Troubleshooting Techniques, and Leadership/Management.

Served onboard destroyers USS Downes and USS Gray as Division Leading Petty Officer, supervising a crew of 20.

Secret Security Clearance

*Meritoriously promoted twice.

EDUCATION & CERTIFICATIONS

Amazon Web Services Certified Cloud Practitioner -- 2025

Certified Smart Card Industry Professional (CSCIP) — 2016

CompTIA A+ Certification — 2011

Oracle DBA Certification — 1999

MCSE Certification — 1998

Naval Enlisted Code 0454 (Advanced Electronics/Troubleshooting) — US Navy

CISSP Certification (Expected completion July 2025)

Contact this candidate