Customer Service Emergency Medical
Resume:
PERSONAL SUMMARY
CORE SKILLS
PROFESSIONAL
EXPERIENCE
NATHAN
BELTRAN
***************@*****.***
Mesa, AZ 85212
Dynamic professional with extensive experience in emergency medical care and operations management at American Medical Response. Proven ability to lead teams, enhance customer service, and implement effective solutions. Skilled in patient assessment and structural analysis, consistently achieving high standards in safety and efficiency. Passionate about delivering exceptional care and support, while fostering a positive workplace culture.
• Emergency & Trauma Care
• BLS Patient Transport
• Bleeding & Shock Management
• Patient Assessment (Medical & Trauma)
• Spinal Immobilization Techniques
• Inventory & Operations Management
• Customer Service & Sales
• Team Leadership & Staff Scheduling
• Cash Handling & Night Deposits
• 3D Printing Knowledge & STEM Sales
• Code compliance
• Structural analysis
TECHNICIAN 04/2025 to Current
Gmc Contracting - Mesa, Arizona
• Evaluated existing structures for repair or replacement options. Identified potential issues or risks that could impact the successful completion of projects.
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• Applied changes requested by designers, owners, or inspectors to optimize work.
• Developed innovative solutions to challenging construction problems.
• Set specific goals for projects to measure progress and evaluate end results.
• Identified needs of customers promptly and efficiently. EMT/FIRST AID CARE 02/2016 to Current
Event Medic Services - New York & AZ
• Provided emergency medical care at various events and public gatherings.
• Navigate rovers to transport patients to care tents safely.
• Collaborated with event organizers to ensure safety protocols were followed. Developed strong rapport with other medical professionals to foster quality and efficient patient care.
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• Maintained equipment and supplies to ensure readiness for emergencies. EMT 10/2023 to 11/2024
American Medical Response - Mesa, AZ
Provided emergency medical care during transportation of patients to medical facilities.
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• Trained new EMTs on protocols, equipment use, and patient handling procedures. Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
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Coordinate with staff for transport planning and execute graveyard shifts with calm precision.
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Operated ambulance equipment and maintained vehicle readiness for emergency responses.
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INVENTORY TEAM MEMBER - SHIFT SUPERVISOR 05/2020 to 09/2023 Harvest HOC - Baseline, AZ
• Provided product guidance and patient education regarding cannabis treatments. EDUCATION &
TRAINING
CERTIFICATIONS &
LICENSES
ACTIVITIES &
INTERESTS
Supervised daily operations to ensure efficient workflow and compliance with safety standards.
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• Assisted in resolving employee conflicts and fostering a positive workplace culture.
• Managed cash vaults, nightly deposits, and end-of-month inventory audits.
• Supported online and in-store sales and led closing team duties. Trained and mentored staff on operational procedures and best practices for efficiency.
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SALES ASSOCIATE -> SUPERVISOR -> STORE MANAGER 09/2017 to 03/2020 STAX3D - Chandler, AZ
• Promoted through three leadership roles for strong performance and leadership.
• Oversaw hiring, training, inventory management, and marketing strategies.
• Achieved high sales performance and implemented 3D printing demos and training. CUSTOMER CARE SPECIALIST (AHCCCS) 09/2016 to 01/2017 Xerox - Tempe, AZ
• Provided customer service for Medicaid, Nutrition, and Cash Assistance clients.
• Managed customer inquiries through multiple channels efficiently and effectively.
• Logged calls, resolved service issues, and educated clients on benefits and options.
• Collaborated with team members to improve service delivery processes consistently. HABILITATION/RESPITE PROVIDER 01/2015 to 01/2016 Smiles for Special Needs - Gilbert, AZ
• Provided compassionate care and supervision for individuals with special needs.
• Developed engaging activities tailored to individual preferences and abilities.
• Collaborated with interdisciplinary teams to enhance client support strategies. Supported communication, motor, and social skills development for special needs patients.
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• Assisted clients with daily living activities and personal hygiene routines. Pima Medical Institute - Mesa, AZ
Emergency Medical Technician Program
01/2014
Pima Medical Institute
Continuing EMT Training
24hr EMT Refresher, 48hr Continuing Education
EMT & Fire Training Inc.
Continuing Education
• National Registry of Emergency Medical Technicians (NREMT), Certified EMT
• Arizona Department of Health Services, State EMT License
• CPR & AED Certified, American Heart Association
• First Aid Certified, American Heart Association
• Continuing EMT Education, EMT & Fire Training Inc., 48+
• Actively engage in the community, regularly attending and supporting local events Participate in Superstition Fire/Medical Candidate Development Program and ride alongs with Florence Fire at Station 1.
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• Frequently enjoy outdoor activities including hiking, biking and camping
• Value quality time with family raising two sons with my significant other
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