Office Administrator Customer Service
Resume:
Valerie Olivier
Receptionist and Office Administrator
Profile
Highly organized receptionist and office administrator with superior customer service skills and extensive experience managing front desk operations and providing administrative support. Responsible for handling high-volume calls, scheduling, generating message center reports, and ensuring smooth day-to-day operations. Known for professionalism, strong communication skills, grace under pressure, and the ability to multitask in fast-paced environments. Proficient in Microsoft 365 Outlook, Word, PowerPoint, Excel, and multi-line telephone systems. Committed to providing exceptional service and contributing to a productive workplace. Employment History
Receptionist and Office Administrator at Wellington Management, Boston Jan 2017 - Jan 2025
Responsible for intake of high-profile clients, ensuring a warm and professional welcome. Entered guests in daily visitor’s portal and print reports through building security systems. Worked closely with facilities department to place all building and maintenance requests. Maintained complete accuracy of employee-only parking ticket program.
Receptionist and Office Administrator at Prince Lobel, Boston Jan 2015 - Jan 2017
Responsible for daily opening process, including starting systems and unlocking switchboard and doors, resulting in a timely and smooth start. Worked with all administrators to ensure conference rooms fully stocked and reserved for clients. Maintained spotless front office and reception area for optimal client and staff environment, creating a positive experience and perception of firm. Receptionist and Office Administrator at Mintz, Levin, Cohn, Ferris, Glovsky, and Popeo, PC, Boston
Jan 2001 - Jan 2015
Greeted clients, checked for proper clearance, and escorted to conference rooms, resulting in excellent first impressions and security due diligence. Handled 45+ daily incoming calls through secure internal line with maximum efficiency. Responsible for all employee access cards for front lobby entrance and throughout building. Generated weekly message center reports and assisted operations managers as needed. Handled unidentified mail and worked with mailroom to guarantee client photocopies and faxes processed. Named the 'ambassador of first impressions' by attorneys of the firm. Education
Coursework toward Bachelor of Science in Computer Science, Roxbury Community College
High School Diploma - Business concentration, Boston English High School
Contacts
Boston,
United States
blessedspirit1@comcast.
net
Links
Skills
Microsoft 365
Customer Service
Office Administration
Multi-line Telephone Systems
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