Group Home Customer Relations

R. Corbin Hendrix **** Woodstock St, Shawnee, Ks *6218 * 913-***-****

*****************@*****.***

OBJECTIVE

I am seeking a challenging position where I can leverage my customer relations and site management skills to contribute positively to a productive and engaging workplace environment.

WORK EXPERIENCE

MARSHALLS/HOME GOODS Merchandising Coordinator (PT) 02/13/2006 to present

Responsible for merchandising all new inventories, develop feature displays to maximize cross selling of different department products

Conduct weekly markdowns and sales promotions; reallocate discounted merchandise to facilitate faster liquidation.

Conducted training for new employees in merchandising and sales techniques.

Trained new employees in merchandising and sales techniques

RESIDENTIAL SOLUTIONS Residential Coordinator 12/16/2021 to 05/01/2025

Oversee the operations of group homes to ensure that residents' needs are met while maintaining a safe, efficient, and compliant environment.

Coordinate and oversee the daily operations of the group home.

Plan, organize and carry out recreational and clinical groups

Design and implement initiatives that cater to the needs of the residents.

Train and supervise group home staff to ensure the provision of high-quality care to residents.

Engage with residents' families and case workers to provide updates and address any concerns.

Demonstrated appropriate social skills both on the phone and in person with program residents and outsider’s who do business with agency

Knowledgeable of individuals Person Centered and Behavior Support Plans

Maintain the health, safety, and well-being of all residents.

Oversee daily operations and scheduling for the group home.

TRU Home Solution Member Service Representative 06/1/2020-12/16/2021

Provided professional Customer Service for Inbound Inquiries.

Handled correspondence related to business communications.

Detail-oriented in managing customer accounts.

Delivered precise information to achieve first-contact resolutions.

RICOH Sr. On-Site Specialist 11/10/2010-12/16/2021

Quality assurance of produced copies to ensure both image quality and compliance with order specifications.

Operate high capacity copying machines and carry out binding and finishing tasks.

Maintain records for management reporting and inventory of required supplies.

EDUCATION Completed Ricoh Management Training Program May 2017

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