Customer Care Service

Houssem Louhibi

Tunisia +216-******** ************@*****.***

Professional Summary

Enthusiastic and service-oriented hospitality professional with strong customer care experience and the ability to work in fast-paced, multicultural environments. Dedicated to delivering excellent guest experiences, maintaining high standards of cleanliness and safety, and contributing positively to team success. Flexible, hardworking, and eager to develop within the cruise industry.

Core Skills

- Beverage & Cocktail Service

- Guest Relations & Customer Service

- Food & Drink Preparation

- Cash Handling & POS Systems

- Multicultural Communication

- Health, Safety & Hygiene Standards

- Teamwork & Adaptability

- Upselling & Guest Engagement

Professional Experience

Waiter

Amira Hotel – Hammamet, Tunisia April 2022 – December 2022

- Served food and beverages to hotel guests with professionalism and courtesy.

- Took customer orders, delivered meals, and ensured guest satisfaction.

- Assisted with beverage preparation and bar service during events.

- Maintained cleanliness and hygiene in the dining area.

- Supported colleagues to ensure smooth service during peak hours.

Waiter

Hotel Khalifa – Tunisia January 2023 – May 2023

- Served food and beverages to guests.

- Took customer orders, delivered meals, and ensured satisfaction.

- Assisted with beverage service and event preparation.

- Maintained dining area hygiene and cleanliness.

- Collaborated with colleagues to manage busy periods.

Barista / Waiter

Pops Restaurant & Coffee – Tunisia February 2024 – Present

- Prepare and serve hot and cold beverages, including specialty coffees, teas, and smoothies.

- Take customer orders accurately and provide friendly, efficient service.

- Handle cash, card payments, and POS systems.

- Maintain cleanliness and organization of the counter, equipment, and seating areas.

- Restock ingredients, cups, and condiments as needed.

- Engage with customers, suggest drinks or menu items, and ensure satisfaction.

- Assist colleagues during busy periods to maintain smooth operations.

Education

Baccalauréat

Lycée Mouhamed Boudhina – Hammamet, Tunisia 2022

Languages

- Arabic – Native

- French – Fluent

- English – Fluent

Additional Information

- Available for international travel and relocation

- Flexible schedule, willing to work long shifts and weekends

- Strong passion for hospitality and guest satisfaction

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