High School Customer Services
Resume:
*****************@*****.*** 081*******
CV
SUMMARY
Claims Consultant with vast
knowledge of the insurance
industry, 10 years +
experience.
• Motor Personal
• Motor Warranties
• Customer Services
SKILLS &
STRENGTHS
• Communication Skills
• Interpersonal Skills
• Problem Solving
• Teamwork
• Leadership
• Teamwork
• Time Management
LEBOHANG E SENAKGOMO
PERSONAL DETAILS
Full names: Lebohang Edwin Senakgomo
ID Number: 870**********
Mobile: 081-***-****
Email: *****************@*****.***
EDUCATION
1. Matric
Methula High school
Completed: 2006
2. University of South Africa
3. Higher Certificates NQF level 5 credit 60
Completed :2014
4. INSETA Short-term Insurance Certificate
Capital Campus 2011 Short Term Insurance NQF- Level 4 Credits 150 FAIS
Completed: December 2011
5. Regulatory Exam Certificate
Financial Planning Institution of South Africa
Completed: October 2014
6. Excel Academy
Excel 101 and excel 2020
Completed: 2021
CV LEBOHANG E SENAKGOMO
*****************@*****.*** 081*******
LANGUAGES
(Speak, read and write)
1. English
3. Sotho
4. Zulu
6. Swati
EXPERIENCE
DOTSURE INSURANCE – MOTOR CLAIMS ADMINISTRATOR
FROM JULY 2021 – TO DATE
• Registering claims with insured’s
• Processing of fast-track motor claims (Warranties)
• Appointing assessors and investigators on claims
• Regularly give clients feedback on claim status
• Settle/rejection claims as/when necessary
• Dealings with general insurance
• Negotiating and paying release
• Making payments to clients and service providers HOLLARD INSURE
CLAIMS HANDLER
FROM JANUARY 2017 TO JUNE 2021
• Registering claims with insured’s
• Processing of personal motor claims
• Appointing assessors and investigators on claims
• Regularly give clients feedback on claim status
• Settle/rejection claims as/when necessary
• Signing off rejection letters.
• Call centre management by ensuring we meet SLA
• Dealing with complaints as and when needed by
Management
• Dealings with general insurance
• Negotiating and paying release
• Making payments to clients and service providers CV LEBOHANG E SENAKGOMO
*****************@*****.*** 081*******
REFERENCES
2. Kalwyn Samuel
Hollard claim Manager
3. Maureen mothogwane
Dotsure insurance
4. Janine Bosman
Dotsure manager
5. Hussain Naby
Finance manager Hollard
6. Samantha Deverneuil
Hollard HR
HOLLARD INSURE
PAYMENT ADMINISTRATOR
MAY 2015 TO JANUARY 2017
• Processing of payments of the Hollard group to supplier claims
• Receiving invoices of motor/non-motor claims
• Closing claims and managing small estimates
HOLLARD INSURANCE –
DOCUMENT PROCESSING
FROM JANUARY 2013 – MAY 2015
• Indexing all the mail that come in the company to relevant department
HOLLARD INSURANCE – CUSTOMER SERVICE
FROM NOVEMBER 2012– JANUARY 2013
• Inbound and outbound calls
• Adding and deleting items from client’s policies
• Updating client’s policies
• Dealing with general queries
HOLLARD INSURANCE – LEANERSHIP
FROM FEBRUARY 2011 – FEBRUARY 2012
Contact this candidate