Project Management Program Manager

SENIOR TECHNICAL PROJECT MANAGER

Multi-skilled professional with superb track record of managing complex functional projects up to $15M in various environments. Able to manage stakeholder expectations and willing to take full responsibility for delivering project objectives. Responsible for defining project management processes to include, project management, scope definition, risk identification, resource allocation, change management and project review. Manage successful completion of strategic IT projects crossing business teams and departments, ensuring all needs are met prior to, during and after installations. Project Management ● Strategic Planning ● Team Leadership / Motivation ● Strategic Sourcing Data Center Migration ● Performance Management ● SDLC Assessment ● IT Strategy ● Consulting IT Infrastructure / Design ● Deployment / Migrations ● Presentations ● Scheduling ● Risk Management

● Agile Methodology ● CISCO ● VoIP ● Unified Communication ● Resource Coordination ● PMP ● ITIL ● Scrum Development ● Public Speaking Critical Account Control ● CRM ● P&L ● Telecommunications Management ● Engagement Management SENIOR TECHNOLOGY PORTFOLIO / PROGRAM MANAGER

Proven Leader and Portfolio / Program Manager seeking position directing corporate or enterprise IT projects and programs drawing on solid skills, training and over 20 years’ experience in the following areas:

• Data Center • Campus & Branch Networks • Customer Success

• Contact Center • Contract Negotiation • Network Operations

• Team Management • DevOps • Cisco Technologies

PROFESSIONAL PROFILE

• Strong background managing multiple short-term engagements to large multi-million-dollar contracts for plan, design, implementation and optimization of technology projects.

• Experienced in complex consolidation and expansion projects.

• Excellent team management and supervisory skills with emphasis on group leadership among cross- functional teams, operations and procedural analysis

• Strong negotiator able to use prior experience and education to leverage optimal and agreeable contract terms

• Proven ability to increase sales and profitability on all managed accounts.

• Experienced with Waterfall and Agile project management methodologies. MILESTONES AND ACHIEVEMENTS

• Led teams on the plan, design and implementation for new data center, voice and video networks for a large financial organization

• Established technology direction and migrated of an existing Voice, Data and Video Network center to State of the Art, Best in Class Platforms.

• Led Global engineering and project management teams in network implementation and optimization efforts in USA, LATAM, EMEA & APAC regions

• Aerial survey and inspection of land for commercial building PROFESSIONAL EXPERIENCE

UAV Pilot

A Different Perspective – February 2024 – Present

Experience

UAV Drone Pilot Mega Tech Solutions, Anytown, USA February 2024 – Present

• Designed and executed over 500+ flight plans, meticulously considering airspace constraints, weather conditions, and the mission’s specific requirements.

• Successfully completed 1000+ hours of UAV flight time, ensuring safe and effective operations at varying altitudes and in diverse weather conditions.

• Maintained a 99.8% mission success rate, thanks to comprehensive preflight checks, monitoring craft health, and rigorous post-flight analysis.

• Conducted persistent surveillance missions for high-value projects, contributing to data acquisition and achieving company goals.

Skills

• FAA Part 107 Remote Pilot Certification

• Operation of multi-rotor UAV

• Mission Planning and Execution

• Aerial photography and videography

• Data collection and post flight analysis

Incident Response Specialist

R1 RCM - October 2022 – February 2024

Building digital security procedure and policies, perform quarterly tabletop to see if procedure and policies are followed or need to be updated. Build countermeasures to prevent future incidents. Created training packages for employees on security best practice and advise management to safeguard the company’s computer and network systems.

Program Manager - November 2020 – June 2022

AT&T Consulting

Led $3M Analog to Digital Unified Communication project including budgeting, resource, equipment, and support scheduling and allocation. Qualified and delegated engineers handling job role definition and task assignment. Ensured security requirements prior to commencement of scheduled tasks, delivered daily status updates for all projects to AT&T client executives and AT&T, as well as, conducting all project related team meetings. Oversaw all real-time cut-over implementation activities and provided follow-up post deployment ensuring customer satisfaction and support.

Achievements:

• Architected Data Center and Campus network utilizing Cisco Nexus Switches, MPLS, OSPF, BGP, VPN, Meraki Wireless devices, and SIP IPT solution to support ~50 branch offices

• Evaluated Cisco API for a SDN solution for OSS/BSS integration

• Managed TEM (Telecom Expense Management) project to reduce costs by ~ $340,000

• Organized and ran SDWAN OSS/BSS solution options evaluation project Program Manager

CISCO SYSTEMS, Edison, New Jersey -2015 – October 2020 A Multinational corporation that Designs, Manufactures, and Sells Networking Equipment Developed customer solutions from augmenting sales teams and Advanced Services Delivery Organization to proposal and contract preparation, services delivery and execution. Led projects including implementation of Core Networks, Consulting and Security Services, Unified Communications, Wireless, and Network Audits. Created training program and instructed new hires on “Leadership 101”, maintained customer satisfaction rating exceeding 4.95 on 5.0 scale managing numerous multimillion dollar projects. Achievements:

• Delivered Optical solution facilitating point of sale access to 15 million users, through design and implementation of network connection of 200+ stations to core network ensuring redundant, resilient, and upgradable solution.

• Garnered repeat business from large-scale cruise liner by developing and launching wireless solution for newly built ocean liners requiring wireless connection for POS systems throughout ship.

• Completed $11MM project maintaining perfect customer satisfaction metrics for large NY Financial organization requiring VoIP update for legacy telephony application across 625 remote offices including two Data Centers. Performed existing Network Assessment, rebuilt data center with latest core network and designed and implemented VoIP solution to all sites.

• Turned around lagging project with unsatisfied customers through comprehensive needs assessment and issue dissemination sessions, addressing each concern, building new team and new solution, and delivering project exceeding customer expectations.

Telco Project Manager -Contractor

Lloyd Staffing - 2014 – 2015

Developed customer solutions from augmenting sales teams and Advanced Services Delivery Organization to proposal and contract preparation, services delivery, and execution. Led projects including implementation of Core Networks, Consulting and Security Services, Unified Communications, Wireless, and Network Audits. Achievements:

• Evaluated sales, delivery, and utilization metrics to monitor and improve customer satisfaction. Oversaw projects from design inception to installation completion and service turn-up.

• Formulated and executed plans to modify the corporate marketing approach to exceed customer expectations and grow the services and hardware business.

• Developed all aspects of customer solutions and augmented the sales account teams and the Advanced Services Delivery Organizations.

• We created an Advanced Services Sales and Delivery go-to-market strategy that drove a seamless approach to selling and delivering branded services.

• Leveraged PMI project management techniques to identify and implement opportunities for improvement. Voice Integration Project Manager - Contractor

S3 – Baltimore, MD 9/1/2013 – 11/4/2014

Drive all aspects of UCCX solution to three credit unions merging into one contact center. Partnering with internal Project Managers for each credit union to insure successful integration. Coordinating internal team and external team to deliver UCCX solution within scope, and budget. Achievements

• Successfully coordinating and delivering of contact center solution to various department within the three-credit union, including training, scripting, IVR and phone integration

• Key contributors to executive steering committee and sponsors

• Resource Management to assist the needs for smooth transition Technical Project Manager - Contractor

GUARDIAN LIFE INSURANCE, New York, New York - 2013 to 2013 One of the nation’s largest Mutual Life Insurer and provider of employee benefits Drive all aspects of IP Telephony program project delivering to numerous locations with varying numbers of endpoints. Partner with Program Manager coordinating internal teams and external third party resource assignments. Handle scope, budget creation, project ranging up to $13MM and maintenance, and vendor sourcing and management ensuring deadlines.

Achievements:

• Successfully relocated, configured, and deployed 1800 phones to remote worksite, following Hurricane Sandy, including developing Project Charter and action plan, against tight two-week deadline.

• Key in implementation of core infrastructure supporting new VoIP with advance Unified Communication, for all Regional Home Office, Regional Group Office, and Work from Home personnel, as well as Contact Centers including assisting needs assessment and vendor sourcing.

• Secured approval for project scope and timeline deploying 8000+ telephony services to all Regional Home Offices with locations across the U.S. and Regional Group Offices by the end of 2014. CAREER NOTE

Prior work history includes INTERNATIONAL NETWORK SERVICES, Managing Consultant; TELEPORT COMMUNICATION GROUP, Infrastructure Manager; UNITED STATES COURT OF APPEALS, 2ND CIRCUIT, IT Manager. Additional details are available upon request. EDUCATION

Bachelor of Art in Computer Science

City College of New York – New York, New York

Master Project Manager

George Washington University

CERTIFICATIONS

FAA-107 – 2024

CISSP - 2023

Certification, ITIL v3 Foundation - 2010

PMP Certification - 2002

CCNA ● CCDA

PROFESSIONAL DEVELOPMENT

Scrum Development ● Agile Methodology● Services Delivery and Implementation ● Internet Telephony ● Optical

● IP VPN's ● VoIP ●Gigabit Ethernet ● Fiber Optic Network Design & Optimization ● Transmission Theory ● TQM ● Leadership, Management ● Covey 7 Habits ● Conflict Management and Resolution PROFESSIONAL ORGANIZATIONS / AFFILIATIONS

Member – Institute of Electrical and Electronics Engineers (IEEE) Member – IEEE Power Engineering Society (PES)

Member – Project Management Institute (PMI)

Member – Smart Grid Interoperability Portal

Member – ASQ

Member – ITIL v2. Foundation

Cisco Unified Communication User Group

PUBLICATIONS / PRESENTATIONS

Leadership presentation (200 participants)

Intermediate training session on MS Project (10 sessions with 10-20 participants) Public Talk (1500 participants)

TECHNICAL SKILLS

Microsoft Office Suite ● Project ● Visio ● Windows OS ● Apple ● PeopleSoft ● Video Conferencing FOREIGN LANGUAGES

Fluency in English, Spanish and French, reading and writing

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