A/R Specialist, Deduction Specialist, Billing Specialist, Collections

Katherine A. Foriest

Greenbrier, TN ***** 615-***-**** ****************@*****.*** www.linkedin.com/in/katherine-foriest-12b2791bb

Accounts Receivable Specialist

Highly skilled leader driven to increase productivity and reduce processing times, while utilizing lean methodology. Leader with a demonstrated history of working in the hospital and health care industry. Analytical, energetic and detail-oriented with experience in full spectrum of health care billing and collections. Collaborative team player with ownership mentality and teaming up to enhance business operations and end-to-end customer experience.

Key Strengths

Communication Team Building Leadership Integrity/Business Ethics Results-Oriented Ariba Portal Power BI SQL Service Bench Porta UK/US SAP: MP1/CTP Oracle Salesforce CyberSource Microsoft Office Suite DAX 365 SQL Excel Beg. QuickBooks

Professional Experience

Asurion Insurance, Nashville, TN June 2021 – June 2025

AR/AP Specialist II

Monthly billing of business clients using software and Portals as required.

Document daily bank receipt to Payment Tracker or Pipeline.

Upload payments to posted account.

Reach out to customer as needed for payment information of past due invoice, request for missing remittance advise or funds to be added to PO to complete billing.

Train new team members.

Proofread team member’s work before emailing to the customer.

Develop/Update documentation for process and procedures.

Philips North America, Nashville, TN November 2017 - March 2021

Senior Collections Specialist

Managed multiple client accounts totaling 20+ million dollars in open AR.

Identified and registered customer disputes to prevent payment delays.

Reviewed and reconciled accounts to maintain precise balances and records.

Negotiated payment plans to prevent placement of account with 3rd Party Collections and payoff deadlines and plans.

Processed payments remitted via Check, ACH, and Credit card and cash application in Oracle.

Conducted Credit Analysis of accounts prior to releasing orders.

LKQ Automotive, Nashville, TN June 2016 - November 2017

AR Analyst/Team Lead

Billed clients weekly and created weekly reports in Excel using Vertical Lookup, and pivot tables.

Served as Team Lead/New hire Trainer and Systems Trainer.

Processed and applied daily cash receipts, lockbox, and ACH transactions.

Analyzed delinquent accounts and present to Upper Management for escalation.

Created process templates for Global Cash Management Team.

Developed standardized documentation for process and procedures.

Katherine A. Foriest ****************@*****.*** Page 2

My Office Products, Nashville, TN December 2015 - May 2016

AR Collections Specialists

Collected Federal and State Accounts, i.e., VA Hospital, NASA, Food Stamp Administration.

Negotiated payment plans and researched missing/returned product and verify issuance of credit.

Intensive phone and Customer Service and reconciled accounts.

Tri Star Energy, Nashville TN February 2015 - November 2015

Audit Specialist

Balanced Lottery, Gas and Food sales.

Reconciled vendor invoices to POD prior to submittal to AP for 18 store locations.

Careline Inc., Greenbrier, TN August 2007 - January 2015

AR Specialist

Processed and conducted application of daily cash receipts via credit card, ACH, Wire and Lockbox.

Researched and filed damage claims with carriers. Conducted billing and invoicing back up.

Issued credits to customer for product damaged in transit or defective product shipped.

Identified trends/issues within AR, escalating to Upper management as needed.

Issued RGA’s for product damaged in transit or defective product received by customer.

Authorized to place Order Holds on delinquent accounts and audit support.

Upon entry into this position, arrearages averaged over 10%. Within 9 months the arrearages were reduced to an average of less than 0.05% and were maintained during my tenure.

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