It Support Information Technology
Resume:
Carl Campbell
*********@*****.***
LOCATION: Indianapolis, IN
EDUCATION
• Indiana Vocational Technical College, Computer Science, associate degree (1986)
• A+ Certification
• Network+ Certification.
• Infrastructure Project Management Training
• Microsoft PowerShell Training
• Microsoft Azure AZ-900 Certified
• Google DevOps Training
• 35+ years of IT Experience
WORK EXPERIENCE
ACL Digital
EY
IT Analyst Support
2890 Zanker Road Suite 200
July 2024 – June 2025
Provided support for computers, printers, IT Management, Information Technology, System performance, Troubleshooting, Ad Management, MS Office 365 support. My position at Ernst & Young was to support all computers, printers, phones, WAP, Switch, AV Systems at the Indianapolis site along with supporting the O365. Wi-Pro Technologies Contract
Novartis Campus
IT Analyst Support, LAN
8520 Challenger Drive
Sept 2023 – July 2024
Indianapolis, IN 46241
Provide IT support for network, desktop, printer, MS 365, IT Management, Information Technology, IT Management, usability testing, System performance, Troubleshooting, System Analysis, data center.
Wipro Technologies at Novartis Indianapolis site to support the network NTO, Data Center which includes setting up ports on the switch, wireless AP, wireless scanners on D365, label printers on D365, computers on P-layer and C-layer for production, lab, packaging, shipping, receiving, devices. I also help support user computers when needed. Tata Consultancy Service, Contract
IPM LAB area at Eli Lilly & Company LTC South Tech Center. IT Analyst Support,
1555 S. Harding Street
Sept 2021 – March 2023
Indianapolis, IN 46217
Provided support for computers, printers, and other IT devices Troubleshooting, usability testing System performance System Analysis, Troubleshooting for the manufacturing IPM area. Carl Campbell
2
*********@*****.***
LOCATION: Indianapolis, IN
My position at TCS at Eli Lilly Indianapolis site which I help support the Lab area computers, printers, and other network devices. I help support the lab software and special servers used in the lab area.
Hahn Systems,
IT Support,
8416 Zionsville Road
Des-2020 – July 2021
Indianapolis, IN 46268
Provided support for computers, printers, IT Management, Information Technology, System performance, Troubleshooting, Ad Management, MS Office 365 support. My position at Hahn system was to support all computers, printers, phones, at the Indianapolis site along with supporting the O365 rollout in Indiana, Florida, and South Carolina. BAE Systems,
IT Field Support
4250 Airport Expy
May 2008 – Dec 2020
Fort Wayne, IN 46809
IT Field Systems Support, LAN, VOIP, IT Management, usability testing, Print server, System performance, System Analysis, Troubleshooting, Troubleshooting, AD Management, CGS Tech Partners,
Senior PC/LAN Analyst,
3335 Kenaston Drive
May 1999 – Dec 2020
Fort Wayne, IN
• Client base encompasses consulting work for: General Dynamics, Eaton Corporation, Raytheon, and a plethora of residential clients.
• Provided repairs, upgrades, installs, modifies, evaluates, builds and support of computer equipment for the home and office environment.
• Platforms: Microsoft Windows Server operating systems Windows 2007, Windows 2010, Windows 2011; Servers Windows 2000, 2003,2008, 2016
• Hardware: Acer, Apple, Gateway, Dell, HP, Sony, Compaq, Lenovo, Linksys, D-Link Server Dell, and HP.
• Tools; AD, SMS, Remote Desktop, MS Exchange, Norton Ghost, Drive Image, Anti-spyware software and Anti- virus software.
On-Site Computer Service Group,
Systems Service Special,
Carl Campbell
3
*********@*****.***
LOCATION: Indianapolis, IN
4714 Schmucker Drive
February 2007 – April 2007
Fort Wayne, IN 46835
• Provided network and desktop support for customers.
• Responsible for wireless network support.
• Developed, installed, assessed, modified, maintained hardware and software for the PC workstation environment.
• Platforms: Microsoft Windows operating systems 95, 98, 2000, XP; Servers Windows 2000, 2003.
• Hardware: Acer, Apple, Gateway, Dell, HP, Sony, Compaq, Lenovo, Linksys, and D-Link routers.
• Tools: Norton Ghost, Anti-spyware software and Anti-virus software. Therma Tru Corporation,
IT Systems Engineer, LAN/WAN
601 RE Jones Road
May 2005 – February 2007
Butler, IN 46721
• Provided network administration and support for the local area network.
• Provide server support, installs, upgrades, maintains and administration for the local area network.
• Administers, maintains, installs, tests, upgrades, and supports the Voice over IP Telecommunication system. Develop, Installs, evaluates, modifies, and maintains all network cable system.
• Responsible for internal and external communication devices for this location. Setting up Windows Exchange accounts with MS Outlook.
• Develops, installs, evaluates, modifies, maintains, administers hardware and software for the PC workstation environment.
• Provided support for wireless network devices.
• Platforms: Microsoft server windows operating system 2000, XP, Tools: Norton Ghost, Anti-spyware software and Anti-virus software. Cisco VOIP software Server Windows 2000, 2003 MS Exchange, and MS Office.
• Hardware: Wise Terminals, IBM laptops, HP desktops, Dell laptops and Desktop system, HP servers, Cisco Routing/switching, Cisco VOIP, Cisco VPN & wireless scanners.
• Tools: AD, SMS, Norton Ghost, Symantec Anti-virus, Script logic, Backup Exec & Fluke Cable tester. C&M Fine Pack Inc.,
Network Administrator – PC / LAN/WAN Analyst,
7707 Vicksburg Pike
March 2001 – May 2005
Fort Wayne, IN 46804
• Provided network administration and support for the local area network.
• Provided server support, installed, upgrades, maintains and administration for the local area network. Carl Campbell
4
*********@*****.***
LOCATION: Indianapolis, IN
• Provided and maintained tape backups of the servers and database software on the network.
• Developed, installed, evaluated, modified, and maintained all network cable systems.
• Administered, maintained, installed, evaluated, upgraded, and supported the Telecommunication system.
• Developed, installed, evaluated, modified, maintained, administered hardware and software for the PC workstation environment.
• Platforms: Microsoft server Windows operating systems 95, 98, 2000, and XP. Servers: Windows NT, 2000, 2003, Lotus Notes, MS Office 2000.
• Hardware: Gateway laptops and Desktops Dell Laptops and desktop Server IBM, Compaq, and HP Cisco routing, HP switches. Phone Systems: Avaya.
• Tools: AD, SMS, Norton Anti-Virus, Sonic Wall security system, Network Security scanner, Drive image & Backup Exec.
Wells Fargo Bank,
PC/LAN Analyst, Data Center
Bluffton Road
April 1998 – Jan 2001
Fort Wayne, IN 46809
• Provided technical support on hardware and software applications for Server, PC workstations and local area networks.
• Developed, installed, evaluated, modified, maintained/administered hardware and software for the PC/LAN environments.
• Served as Project Manager for the hardware, software, and server upgrade roll-out for over 50+ US based locations.
• Provided technical analysis and consultation on LAN design & configuration issues.
• Platforms: Microsoft Windows 95, NT, 2000 MS Exchange & MS Office.
• Hardware: IBM laptops, Gateway Desktops and Compaq servers.
• Tools: Norton Anti-virus, Drive Image, Penta scanner cable tester. Norwest Bank, 1993 – 1998
Communications Analyst, Data Center
Bluffton Road
March 1993 – April 1998
Fort Wayne, IN 46809
• Provide PC support for the Indiana and Ohio region.
• Perform troubleshooting duties on hardware, software, and data network problems for individual users.
• Installed, repaired, and provided preventive maintenance of personal computers, wireless printers, wireless scanners, wireless networks, phone support, label printing & other related systems.
• Platforms: Microsoft Windows 95, NT, 2000 MS Exchange & MS Office.
• Hardware: IBM laptops, Gateway Desktops and Compaq servers.
• Tools: Norton Anti-virus, Drive Image & Penta scanner cable tester.
• Provided preparation, IT Operation, and routine maintenance of computer equipment.
• Tape Librarian
• Performed various computer operation duties.
Systematics,
Computer Operator, Data Center 1989 – 1993
Bluffton Road
Fort Wayne, IN 46809
Carl Campbell
5
*********@*****.***
LOCATION: Indianapolis, IN
• Provided preparation, operations, and routine maintenance of computer equipment.
• Operated item processing equipment.
• Performed various computer operation duties.
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