Customer Service Data Entry
Resume:
Margaret Sackeyfio
Bronx, NY. *0467
Cell: 646-***-****
E-mail:***********@*****.***
Education:
Graduted June 2013 CUNY - Baruch College New York,N.Y.
Bachelor of Arts in Economics
Minor: Black Studies, Finance, Mathematics
Related Coursework: Financial Accounting, Intermediate Microeconomics, Intermediate Macroeconomics,
Intermediate Calculus, Corporate Finance, Investment Analysis,Algorithms Computers &
Programming,Theory of Interest, Life & Health Insurance and Property & Liability Insurance
Experience:
Dec 2013-Present New York City Transit Authority
Train Operator(Full Time)May2017-Present
Operate the train from terminal to terminal safely making sure that all passengers reach their destination safely
Store trains at the end of the night in the train yards
Provide customer service for passengers
Provide directions as well as assistance to passengers and general public
Work platform directing passengers on service changes and alternate forms of transportation
Conductor (Full Time) Dec 2013- May2017
Provide customer service for passengers.
Open and close train car doors for passengers.
Provide directions as well as assistance to passengers and general public
Work platform directing passengers on service changes and alternate forms of transportation.
May 2013-Dec 2013 Sterling National Bank(16 Court Street) Brooklyn,N.Y.
Sales Assistant(Full Time)
Answering phones for team leaders
Data entry and tracking
Running regular reports to track team progress
Setting up new loans applications.
Ordering and tracking supplements and running credit reports
Scanning, faxing, mailing and copying loan documents
General support for the team.
Jan 2011- June 2012 New York City Housing Authority (23-02 49th Ave) L.I.C., N.Y.
Customer Information Representative (Full-time)
Provide customer service using computer databases.
Record, track, respond to, and resolve telephone calls and emails.
Provide information, record complaints and requests, and conduct research to resolve problems.
Forward unresolved matters to appropriate staff.
Enter customer information and inquiries into a computer tracking system.
Perform related clerical administrative tasks and computer support work.
Jan 2009- Dec 2010 MCU (560 Courtlandt Branch) Bronx, N.Y.
Teller(Full-time)
Answer phones and resolve member issues over the phone.
Conduct bank’s routine transaction - including withdrawals, deposits and transfers
Count cash on hand and list the currency received on balance sheet
Process coin machine transactions and balance out the machine.
Provide support for customers educating them on financial products and service
July 2007–Sept. 2008 TD Commerce Bank (W. 109th& Broadway Branch) New York,N.Y.
Teller (Full-time)
Conduct bank’s routine transaction - including withdrawals, deposits and transfers
Count cash on hand and list the currency received on balance sheet
Corroborate deposits and payments to automated teller machines (ATMs)
Provide support for customers educating them on financial products and services
Sept. 2005-Apr. 2007 Bank Of America (Coliseum Branch) New York, N.Y.
Senior Teller (Full-time)
Maintained customer daily financial transactions in bank tracking system
Verified the amount of cash in drawers at end and beginning of business day
Serviced ATMs and teller cash dispensers
Acted as a mentor to less experienced tellers
Resolved difficult customer problems
Managed teller operations
Sept. 2003-Nov. 2004 CUNY -Baruch College New York, N.Y.
Student Aide(Part-time)
Provided telephone support for professors
Drafted letters and other documents for department
Performed administrative duties - including making faxes and copies
Coordinated mail delivery
June 2002 - Aug. 2003 Manhattan Comprehensive High School New York, N.Y.
Summer Student Aide (Full-time)
Updated various teacher and alumni information using Microsoft Word on a weekly basis
Created reports on informative statistics about summer school students
Served as backup to director
Performed administrative duties - including making faxes and copies
ComputerSkills: Proficient in Microsoft Word, Excel and PowerPoint
Ability to type 50 words per minute
Language: Fluent in Ga. and limited knowledge of Spanish and French
Extracurricular Activities (at BaruchCollege):
Member, Actuarial Science Society
Member, WBMB 87.9FM
Member, African Society
Volunteer, Department of Computer Information Systems
Tutor, College level Pre-Calculus and Calculus
References: References available upon request
Contact this candidate