Customer Relations Specialist
Resume:
KASEY REDMAN
Monroe City, MO
573-***-**** **********@*****.***
PROFESSIONAL SUMMARY
Knowledgeable sales person with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency And driving business growth. Demonstrated expertise in problem solving and client relationship management.
EXPERIENCE
Webster Auctions – Payson, IL
Freelance Catalog Assistant
12/2024 – 07/2025
Photographed, cataloged, and organized items for online auctions
Compassion Christian Church – Hannibal, MO
Relations consultant – Volunteer
12/2024 – Present
Assisted with emailing, texting, and meeting New perspective members to make them feel welcomed
Daniel Budd – Hannibal, MO
Care giver
01/2011 – 12/2014
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient’s personal space
Assisted patient with self administered medications
Built strong relationship with client to deliver emotional support and companionship
Engaged patient in meaningful conversation, socialization and activity while providing personal care assistance
Recognized and reported abnormalities or changes in patients health status to case manager
Swiss Colony – Hannibal, MO
Billing account representative
03/2012 – 03/2013
Efficiently processed large volumes of transactions while maintaining attention to detail and accuracy
Negotiated payment arrangements with delinquent customers, demonstrating empathy yet firmness in handling sensitive situations
Maintained confidentiality with sensitive client information by strictly adhering to company privacy
JC Penny – Hannibal, MO
Customer Service Associate
05/2005 – 08/2010
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
Maintained a high level of product knowledge, providing accurate information to customers
Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience and effective problem solving skills during interactions
Helped large volumes of customers every day with positive attitude amd focus on customer satisfaction
EDUCATION
Hannibal Sr. High – Hannibal, MO
05/2005
High School Diploma
General Studies
John-Wood Community College – Quincy, IL
05/2007
Associates In Science
Accounting
Culver Stockton College – Canton, MO
05/2011
Did not receive a degree
Fine Arts
REFERENCES
Bobi Stevens
Webster Auctions
****.************@*****.***
Monica Budd
Webster Auctions
********@*****.***
Cory Allen
Compassion Church – Pastor
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