Customer Service Data Entry
Resume:
ALAURA DAVIS
***** * ****** ** ******, CO *****
Cell: 720-***-**** ***********@*****.***
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned. Skills
• Efficient and Detail-Oriented
• Understanding Customer Needs
• Live Chat Support
• Call Documentation
• Order and Refund Processing
• Creative Problem Solving
• Data Entry
• Billing
• Microsoft Office
• Claim Amount Calculations
• Customer Service
• Coverage Determination
• Documentation Review
Experience
Behavioral Technician
2025-Current Key Autism Service - Centennial, CO 80112
• Implement ABA-based treatment plans developed by the supervising BCBA
• Use positive reinforcement and evidence-based strategies to teach communication, social, self-help, and play skills
• Collect accurate, real-time data on client progress using designated data collection systems (e.g., Catalyst)
• Respond to challenging behaviors using trained behavior intervention techniques and follow behavior intervention plans (BIPs)
• Maintain professional, respectful, and compassionate interactions with clients and their families
• Participate in team meetings, trainings, and supervision sessions as required
• Communicate observations and progress updates to the supervising BCBA
• Adhere to client-specific goals, behavior support strategies, and safety protocols
• Provide services in home, clinic, school, or community settings depending on client needs
Work Study.
2023- 2024 Registration and Records ORR – Community College of Denver- Denver, CO
• Interact with various college constituents at the Office of Registration and Records front counter
• Assist with all admissions and registration related inquiries while upholding the highest level of customer service
• Communicate with students directly regarding missing requirements for in-state tuition, status of application, and other questions
• Assist staff members on various projects (mass mailings, records update/correction, etc.) in a timely manner with high accuracy
• Troubleshoot student problems with the registration system
• Perform other duties and responsibilities as assigned Customer Service Rep. (Temp)
2020-2023 Deckers Brand- Broomfield, CO
• Processed customer service requests via phone support and chat support
• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services that we had to offer with the company.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Ran all claim reports through company system.
Image processer (Temp)
2019-2019 E-470 Express Toll
Process images of the license plate making sure they match the correct customer that will get charged.
Processed and filed papers for the correct customer. Customer Service Rep and Claim Case Specialist
2018-2019 24-7 Intouch Denver Walmart groceries and AirBNB- Aurora, CO
We processed customer service requests for Walmart groceries via phone support and chat support.
Processed customer service by replacing or reimbursing orders if they were damaged or moldy.
Processes customer service by helping with their accounts.
With Airbnb, I was a Case Specialist
Handled all assigned claims promptly and effectively.
Ran all claim reports through company system.
Generated all Claims acknowledgment documents.
Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
Education
2024-Current Metropolitan State University Of Denver Denver, CO Social Work
2020-2024 Community College of Denver Denver, CO
• Pre-Social Work- Associate Degree
2013 Arlington Prep Baton Rouge, LA
• High School Diploma
Contact this candidate