Customer Service Representative

CW Charmaine D. Wilson

Charlotte, NC ***** 910-***-****

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PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

SKILLS Retail sales

Customer service

Microsoft word

Makeup Application

Tax Experience

Data Entry

Critical Thinking

Filing

Microsoft Excel

Recordkeeping Strengths

Delivery Scheduling

Team Development

Retail Sales Customer Service

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 06/2020 to CURRENT HHS Aviation NC Charlotte, NC

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. TAX PREPARER 01/2012 to CURRENT

Intrust Tax Service NC

Helping clients file their taxes and ensure the accuracy of various tax forms Preparing clients to be able to pay any needed fees and review financial records

Calculation of tax returns, managing communication between clients and tax authorities.

DATA ENTRY COORDINATOR 09/2018 to 01/2020

Priority One Logistics NC

Handle the tracking of passenger luggage from the airline to passengers' desired drop-off

Coordinate with contracted drivers and airlines on delivery of belonging. AUTOMOTIVE TEST DRIVER 07/2018 to 01/2020

TransCore NC

Drove vehicles through newly installed state tolls to test the tolling accuracy of the equipment before highway opening.

SALES ASSOCIATE 10/2015 to 07/2016

Ann Inc

Participating in all activities related to providing exceptional customer service, including but not limited to relationship building, sharing style, and product information, and presenting a clean, and a safe, well-maintained store environment

EDUCATION High School Diploma

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