Customer Service Data Entry

Elaine McCue-Weickert

Kyle TX *****

*********@*******.***

Cell: 732-***-****

SUMMARY

Exceptional knowledge in Customer Services expectations and procedures. Background in developing streamlining processes, enhancing efficiency and cost control. Highly organized and very team-oriented. Ability to quickly identify and resolve problems. Strong communication and interpersonal skills, which result in effective interaction with individuals at all levels.

PROFESSIONAL EXPERIENCE

BRICKTOWN VETERINERY, Brick, NJ 2022-2024

Office Receptionist

Handle incoming calls to schedule pet appointments, renew medication, emergency situations.

Interact with other clinics, emergency clinics regarding pet history, medications.

Handled fax and email requests for medication or verification of vaccines.

UNITED SITE SERVICES, Old Bridge, NJ 2018 - 2022

Inside Sales Representative

Hold professionally engaging conversations with current or prospective customers while adhering to assigned schedules with heavy emphasis on a target of “0” missed calls.

Upsell and cross-sell product offerings available in the specific market.

Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely fashion.

Act as liaison between customers, sales, field operations and office personnel to resolve general inquiries and issues for all customers.

Establish a quality relationship with all other Sales positions and leaders as needed.

Develop sales strategies.

Demonstrate desire to succeed and win with a positive and professional attitude.

Perform clerical duties: filing, faxing, shredding, folding letters, etc.

Perform special assignments when requested by management.

BURLINGTON, Brick NJ 2020-2021

Retail Sales Associate

Recover merchandise on sales floor after store closing.

Assist customer with locating merchandise on the sales floor and in fitting rooms.

Provided assistance at registers with customer purchases.

Prepared merchandise in receiving to be distributed on the sales floor.

CONDUENT PATIENT ACCESS SOLUTIONS, Somerset, NJ 2017 - 2018

Patient Access Specialist

Handle incoming patient calls regarding program requirements and assistance with application process.

Data Entry of applications for approval, denial or if additional information required.

Validate licensed practitioners.

Calculate prescriptions when applicable.

Troubleshoot issues with medication orders.

Determine case status.

Open and date stamp mail when applicable.

Meet department customer service, call and data entry standards of 12 calls per hour.

Perform clerical duties: filing, faxing, shredding, folding letters, etc.

Perform special assignments when requested by management

FORESTERS FINANCIAL, Edison, NJ 2013 - 2017

Client Relations Representative

Resolve product or service problems by clarifying the customer’s issue, determine the cause of the issue, select and explain the best solution to issue and follow-up to ensure resolution.

Attract potential customers by answering product and service questions; suggesting information about other products and services.

Maintained customer records by updating account information.

Met and exceeded call per hour quota on a regular basis.

WELLS FARGO BANK N.A., Little Silver, NJ 2009 - 2012

TellerLead Teller

Responsible for processing customer transactions and providing outstanding customer service.

Assist Service Manager with daily teller operations including vault and ATM.

Provide coaching and manager teller area in the absence of management.

Provide assistance to customers with information regarding Wells Fargo products and services.

CITICORP, Wall St. NYC/ Warren, NJ 1988 - 2008

Senior Associate

Reconciled, researched and resolved internal Mutual Fund accounts.

Heavy inbound phone calls from both external and internal clients regarding account status and requests.

Processed and balanced Certificate of Deposits from branches and Lehman Brothers trades.

Utilized the ACAT system to complete deliveries, make transfers and process limited partnership certificates to other firms.

Member of team that assisted in clearing up a 2year back up of over 50 Mutual Fund accounts.

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