Customer Service Assistant Manager

****************@*****.*** 912-***-**** Emeryville, CA 94608

PROFESSIONAL SUMMARY

Dynamic professional with proven expertise in customer service and team leadership at Walmart. Successfully enhanced store operations and fostered a positive work environment, while accurately managing cash intake. Skilled in problem-solving and motivated team building, driving sales strategies that improved customer satisfaction and operational efficiency.

WORK HISTORY

Assistant Manager. Savannah, GA

Walmart 12/2017 - 08/2023

Cashier Assistant. Savannah, GA

Publix 08/2011 - 05/2016

SKILLS

EDUCATION

Alfred Ely Beach High School

Savannah, GA

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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● Met customer needs through polite, friendly and attentive service. Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.

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Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.

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Helped customers complete purchases, locate items, and join reward programs.

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● Customer service

● Money handling

● Team leadership

● Decision-making

● Problem-solving

● Team motivation

● Staff management

● Team building

● Sales strategies

● Sales reporting

Audrey Douglas

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