Customer Service Information Systems

Eric Mittlefehldt

**** ********** ****

Wilson, NY 14172

(716) 720 - 2335

*********@*****.***

Education: Alfred State – SUNY College of Technology (TAC/ABET Accredited) Associate of Applied Science - Computer Information Systems Bachelor of Science – Mechanical Engineering Technology Technical Skills:

• Microsoft Office 365 (Access, Excel, Outlook (with MS Exchange), PowerPoint, Project, Word, SharePoint, InTunes) as Admin and User

• Microsoft Teams, Zoom, WebEX experience in Video Conferencing

• Active Directory

• Windows XP, Millennium, Vista, 7, 8, 8.1, 10, 11

• SAP Software Experience (CRM System)

• Technical Writing Skills

• Adobe Creative Suite 6 (Fireworks, Photoshop, Dreamweaver, Illustrator)

• SAP Software Experience

• Basic Networking and Financial Accounting Skills

• Oracle, MySQL, SQL (T-SQL), R, Python, XML

• Agile Methodology, Project Management

• VPN experience

• ServiceNow Ticketing System

• Remote Work Experience of over 4 years.

• Five9 Software

• Data Entry Experience in Professional Setting

• Cash Handling Experience

• Use of Remote Admin. Online Tools (LogMeIn, Bomgar, RDP)

• Excellent verbal and written communication skills Eric Mittlefehldt Page 2

Work Experience: Shift Supervisor Oct 2021 – May 2025 CVS Pharmacy – 955 Payne Ave, North Tonawanda, NY 14120 CVS Pharmacy – 795 Center St, Lewiston, NY 14092

Duties: Stock shelves of new products as they are delivered, maintain a safe working environment, provide excellent customer service to customers, create shelf labels for new/sale products, manage overstock onto floor between truck deliveries, count cash drawers at end of night, balance Impress Cash Management System balance, lock up and secure store at end of night, assist pharmacists in organizing filled prescriptions as necessary, apply and remove sales tags to shelving, create displays as necessary, maintain the ACO machines

(Automatic Cash Operator) and assist customers with its operation, maintain the photo booth operations, Manage personnel assignments as needed to insure proper coverage.

Call Center Help Desk Technician Mar 2020 – Dec 2024 Computer Task Group / Kyndryl – 300 Corporate Parkway, Suite 214N, Buffalo, NY 14226

Duties: Represent IBM in a professional capacity to provide excellent customer service to Port Authority and Aecom clients, document calls and chats received from clients, create incident tickets as appropriate, troubleshoot issues appropriately according to policy and in a timely manner, contact vendor services as needed, provide professional advice as appropriate, remote connect into client devices as necessary, unlock devices as necessary, enable accounts and reset passwords per policy.

Cell Operator / Trainer – Middle Process Nov. 2017 – Dec 2019 Panasonic (PESSNY) – 1339 South Park Ave. – Buffalo, NY 14220 Duties: Provide excellent customer service, maintain a clean work environment, monitor production of solar cells in the middle process, check the quality of the product per Quality Specifications, test wafer samples after Cleantex, CVD, and PVD operations, operate Wafer Inspection in screening dummy wafers for PVD and CVD production. Train new employees on proper safe use of PVD tool and Automation as per SOP.

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